Sbarro serves New York-style pizza, wings, and Italian-American fare at locations including airports and shopping centers. This page aggregates customer ratings and reviews from RetailCoupons.com to help you understand what shoppers experience when ordering from Sbarro.
Sbarro-The Original New York Pizza Reviews
2.2
11 reviews
What Shoppers Say About Sbarro-The Original New York Pizza
Created with AI, based on recent reviews
Sbarro receives mixed reviews with significant concerns about value and quality. Shoppers frequently complain about high prices relative to food quality, with multiple reports of burnt or hard pizzas, long wait times, and stale bread. Staff professionalism is a recurring issue, with several reviewers noting inattentive or dismissive service. On the positive side, some customers praise the wings and appreciate the food when quality meets expectations.
The restaurant appears to struggle with consistency. While a small number of shoppers rate their experience highly (particularly those who enjoyed the wings), the majority express frustration with the cost-to-quality ratio and service standards. Pizza quality seems particularly problematic, with multiple complaints about overcooked, hard, or otherwise substandard pies despite premium pricing.
Customer Reviews (11)
Sorted by: Most recentLisa N.Mar 14, 2026
Four pizzas cost us over seventy dollars and honestly it wasn't worth the money. They were decent sized but nothing impressive, and we had to wait twenty minutes just to get them. Total waste of money.
Jennifer K.Nov 2, 2025
Really frustrated with my recent order of two large pizzas. After waiting half an hour, the pizzas arrived burnt and way too hard to eat. My family couldn't finish them, which was disappointing given how much money I spent. The quality and service both need serious improvement so other customers don't have this same problem.
Kevin S.Aug 9, 2025
First time trying Sbarro at this location and it wasn't great. The staff member handling my order was sitting on the customer seating area texting on her phone when I walked in, which seemed really unprofessional. When she gave me my food, she just said 'here' with no please, thank you, or basic manners. I said goodbye and she ignored me completely. The only reason I'm giving two stars is because the actual pizza tasted really good.
Christopher D.Jul 31, 2025
Had a bad experience at this location. The worker at the counter wasn't welcoming at all, didn't greet me or say please or thank you. She was more focused on her earbuds than actually helping customers. Won't be coming back.
Brandon H.Jun 20, 2024
The wings were alright but everything else was pretty disappointing. They were spicier than we expected. The prices at the airport location are insane, and the bread they served was stale, bland, and honestly embarrassing. Service was just okay overall.
Paul R.Jan 13, 2024
Grabbed a pizza from this location and it was mediocre at best. Cheap prices but cheap quality too. The fries were way too salty and the service dragged on with long waits even for simple sides.
Angela W.Sep 26, 2023
Skip the Bredbury location if you can. The manager at the register was biting her fingernails and spitting on her hands while handling things. When I mentioned it, both staff members got aggressive and accused me of trying to start trouble. They were totally unprofessional and honestly looked like they needed to clean up themselves.
Steven C.Jan 28, 2023
Showed up at the location on a Saturday evening around 5:30 and was told pretty rudely that they weren't taking any more customers. Not cool. I'll definitely go somewhere else next time instead of making the drive.
Marcus T.Oct 23, 2022
My partner and I stopped by for a meal and the experience was pretty rough. Every table we looked at had sticky surfaces, there were dead flies on the window table, an empty bottle left behind, and trash under where we sat. The workers were friendly enough but seemed totally clueless about cleanliness standards. We had planned to book their holiday dinner package but decided to skip it after this visit.
Sbarro-The Original New York Pizza Review FAQ
What is Sbarro's average rating on RetailCoupons.com?
Sbarro is rated 2.2 out of 5 based on 11 customer reviews. The rating reflects a high percentage of one-star reviews (45 percent) alongside some five-star ratings (18 percent), indicating polarized customer experiences.
What do customers praise about Sbarro?
The wings receive specific positive feedback, with at least one reviewer calling them fantastic. Some customers appreciate the food when quality is consistent, and the portions are occasionally noted as decent sized.
What are the most common complaints?
Reviewers repeatedly cite high prices that don't match food quality, burnt or hard pizzas, long wait times, and stale bread. Staff professionalism is another frequent concern, with customers reporting inattentive service, lack of basic courtesy, and employees appearing more focused on personal activities than customer service.
Do customers recommend Sbarro?
Based on review language, recommendation is inconsistent. Multiple reviewers explicitly state they won't return or warn against visiting due to poor experiences. However, those who had positive experiences with items like wings expressed satisfaction.
How can I write a review for Sbarro on RetailCoupons.com?
Share your honest experience with Sbarro's food, service, pricing, and value. Specific details such as what you ordered, wait times, staff interactions, and whether the meal matched expectations help other shoppers make informed decisions.