Sbarro serves New York-style pizza, wings, and Italian-American fare at locations including airports and shopping centers. This page aggregates customer ratings and reviews from RetailCoupons.com to help you understand what shoppers experience when ordering from Sbarro.
Sbarro-The Original New York Pizza Reviews
2.2
11 reviews
What Shoppers Say About Sbarro-The Original New York Pizza
Created with AI, based on recent reviews
Sbarro receives mixed reviews with significant concerns about value and quality. Shoppers frequently complain about high prices relative to food quality, with multiple reports of burnt or hard pizzas, long wait times, and stale bread. Staff professionalism is a recurring issue, with several reviewers noting inattentive or dismissive service. On the positive side, some customers praise the wings and appreciate the food when quality meets expectations.
The restaurant appears to struggle with consistency. While a small number of shoppers rate their experience highly (particularly those who enjoyed the wings), the majority express frustration with the cost-to-quality ratio and service standards. Pizza quality seems particularly problematic, with multiple complaints about overcooked, hard, or otherwise substandard pies despite premium pricing.
Customer Reviews (11)
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What is Sbarro's average rating on RetailCoupons.com?
Sbarro is rated 2.2 out of 5 based on 11 customer reviews. The rating reflects a high percentage of one-star reviews (45 percent) alongside some five-star ratings (18 percent), indicating polarized customer experiences.
What do customers praise about Sbarro?
The wings receive specific positive feedback, with at least one reviewer calling them fantastic. Some customers appreciate the food when quality is consistent, and the portions are occasionally noted as decent sized.
What are the most common complaints?
Reviewers repeatedly cite high prices that don't match food quality, burnt or hard pizzas, long wait times, and stale bread. Staff professionalism is another frequent concern, with customers reporting inattentive service, lack of basic courtesy, and employees appearing more focused on personal activities than customer service.
Do customers recommend Sbarro?
Based on review language, recommendation is inconsistent. Multiple reviewers explicitly state they won't return or warn against visiting due to poor experiences. However, those who had positive experiences with items like wings expressed satisfaction.
How can I write a review for Sbarro on RetailCoupons.com?
Share your honest experience with Sbarro's food, service, pricing, and value. Specific details such as what you ordered, wait times, staff interactions, and whether the meal matched expectations help other shoppers make informed decisions.