Scentair.com Reviews

It's not a great look when your company vehicle has the business name on it and the driver is operating it recklessly. The driver couldn't navigate roundabouts properly, was cutting people off constantly, and seemed unable to follow basic road rules. If they can't handle simple driving tasks, I'm worried about what their actual service quality might be.

Turns out, this company did me a favor by being slow to respond! Once I did some research and read tons of negative reviews online, I was glad I hadn't completed my purchase. I had sent them an inquiry asking to order a specific starter kit model with white tea and thyme scent like the one I saw at a location in my area. I noticed there's no phone number listed for customer service, and the email response times are pretty terrible. Is there any way to talk to a live person who can help with ordering? I tried placing the order on both my phone and computer but couldn't make it work. The website is confusing and difficult to navigate as a new customer. I even attempted the order on several different devices and browsers without success. At one point I ended up on a different company's website entirely, which was actually easier to use. Their equipment looked very similar, but it turned out to be a completely different brand, not this company.

The customer service here is awful. I pay monthly, but my device isn't working. I called technical support, and the representative was very disrespectful and rude to me. He couldn't help with my problem and just kept saying someone would call me back. When I asked when that would be, he repeated himself in an even ruder tone. After I complained about how he treated me, it took almost a week before someone called. They apologized and said someone would reach out. It's been close to a month since I first tried to get help, and my device still doesn't work. I'm canceling my membership, but I'm worried they'll keep charging my card like what happened to other customers.

The scent from what I ordered only lasted about 48 hours. After that, I haven't smelled anything from it at all. I even leaned right over the product to try to catch any aroma, but there was nothing there.

The scent itself is wonderful, but these cartridges definitely don't last for thirty days like they claim. I got a coupon for 50% off, so I decided to grab a second diffuser and stock up on cartridges. Three weeks go by and nothing ships, so I send an email. The response I get back is basically a template message saying my stuff should arrive soon or I can request my money back. So I ask for a refund, and after a whole week of waiting, still nothing. Then I send another email and finally get a real response saying the refund would take seven to ten business days from when I asked. How is that fair when they charged my card in seconds? Update: I finally received my refund on January 29th. They did say they understood there was a big delay and they actually sent me some product as an apology, which I really appreciated.

I've had an awful time dealing with this company. Even after requesting to cancel my $200 monthly subscription multiple times, they kept charging my credit card every single month. They also sent way more cartridges than I could ever use for my business, and to make it worse, the cartridges only work with their specific diffuser model. After dealing with this frustration for months, they finally said they'd cancel, but only if I sent the diffuser back first. So now I'm stuck with a bunch of cartridges I can't use and no device. Even after I shipped the diffuser back, they continued charging my card and tried to renew a subscription I had cancelled. I finally had to contact my credit card company and file a chargeback to stop the charges. Once they have your payment information, it feels like there's no way out of their system. The products are way too expensive, the subscription is basically a trap, and the support team is useless. I'd tell anyone to stay away from this business.

The company sent me discount codes for 15 to 25 percent off, but none of them actually worked. I tried emailing them repeatedly, but they never got back to me. They also stopped offering bundle deals, so buying in bulk doesn't get you any savings anymore. They don't even do a Black Friday promotion. I was really interested in getting a unit along with the seaside driftwood scent, but this whole experience has been really frustrating.

This company has been really hard to work with. We ordered our fall scent on September 4th, but they sent us the wrong one. Now it's October 21st and we still don't have the correct scent we actually ordered. When we call, nobody has any idea where our shipment is or even if it was sent at all. Our rep won't return my calls or answer emails. They really need to step up their game.

There was a problem with my order, but the team worked it out properly and I'm satisfied with how it was handled.

The device I got was clearly used, covered in scratches and fingerprints everywhere. I asked for my money back, but I've been unable to reach anyone for three days straight. No responses at all. And now the replacement cartridges have gotten way more expensive since I placed my order. Two cartridges are running me almost $170 in Canadian dollars. Shop carefully before buying from here.