Sewingmachinesplus sells sewing and quilting machines, including longarm quilters and embroidery systems from brands like King and Juki. This page shows what shoppers say about their experience buying from the retailer, including feedback on product quality, shipping, and customer service. RetailCoupons.com has collected 11 customer reviews with an average rating of 2.5 out of 5.
Sewingmachinesplus Reviews
2.5
11 reviews
What Shoppers Say About Sewingmachinesplus
Created with AI, based on recent reviews
Sewingmachinesplus has deeply polarized shoppers, with ratings split between enthusiastic long-term customers and frustrated first-time buyers. Loyal customers praise the company's technical support quality and helpfulness, with some reporting positive experiences across multiple purchases over years. However, a substantial portion of recent reviews highlight serious fulfillment and support issues: defective products arriving with inadequate troubleshooting assistance, misleading information about backordered items, excessive wait times (some exceeding a month), unresponsive phone support, and the discovery that the company dropships products directly from manufacturers rather than stocking inventory.
The most consistent complaints involve post-purchase communication failures. Shoppers report difficulty reaching customer service by phone, unfulfilled promises from representatives to follow up, and inadequate guidance when products arrive damaged or defective. Some customers discovered tracking numbers did not work in carrier systems, and one reviewer noted the company failed to disclose that they operate as a middleman rather than a direct seller. While the company has added chat support and some customers report positive resolutions, the recurring theme across negative reviews is that support becomes difficult to reach after the sale, leaving customers with unresolved problems.
Customer Reviews (11)
Sorted by: Most recentVictoria S.May 18, 2020
Five stars all the way! The service here is genuinely excellent. My order showed up in just four days and was exactly what I was looking for. I talked through what I needed with one of their team members and they steered me toward the perfect products at a better price point than I expected. Would definitely recommend sewingmachinesplus.com to anyone, even if you end up calling instead of ordering online like I did. Worth the wait with how slammed they get!
Sewingmachinesplus Review FAQ
How is Sewingmachinesplus rated on RetailCoupons.com?
The store is rated 2.5 out of 5 based on 11 customer reviews. The rating distribution shows significant polarization: 45 percent of reviews are one star, 27 percent are five stars, 18 percent are two stars, and 9 percent are three stars, with no four-star reviews.
What do shoppers praise about Sewingmachinesplus?
Repeat praise focuses on customer service quality and technical support, particularly from long-term customers. Some shoppers highlight that representatives are helpful when reached and responsive to technical issues. The company has also received positive feedback for adding chat support as a communication option.
What are the most common complaints about Sewingmachinesplus?
The most frequent complaints involve fulfillment delays, inadequate communication about backordered items, difficulty reaching support by phone, unresponsive follow-up from representatives, and defective products upon arrival. Customers also report discovering the company dropships directly from manufacturers rather than maintaining its own inventory, and some received tracking numbers that did not work in carrier systems.
What should I know about customer service at Sewingmachinesplus?
Customer service experiences vary dramatically. While some long-term customers report solid technical support, recent reviews describe difficulty reaching the company by phone, unfulfilled promises for callbacks, and inadequate troubleshooting when products arrive defective. Wait times for resolution can extend beyond a month, and some customers report being unable to reach support after the initial sale.
Would shoppers recommend buying from Sewingmachinesplus?
Recommendations are mixed and appear to depend on customer history. Established customers with multiple purchases report satisfaction and loyalty, but recent one-star reviews indicate new customers have encountered fulfillment problems, communication failures, and unresolved product defects. Several shoppers explicitly stated they would not purchase from the retailer again despite receiving their items.
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