ShopApexel.com sells camera lenses and related photography equipment. This page shows ratings and reviews from RetailCoupons.com shoppers who have purchased from the store. Read what customers report about product quality, shipping, customer service, and the refund process before you shop.
shopapexel.com Reviews
1.0
3 reviews
What Shoppers Say About shopapexel.com
Created with AI, based on recent reviews
ShopApexel.com receives a 1.0 rating from 3 shoppers, with all reviews expressing significant dissatisfaction. Customers report serious issues including misleading product descriptions, poor customer service responsiveness, unmet shipping commitments, and unexpected charges. One reviewer participated in a Kickstarter campaign where products were sold at inflated prices with minimal company communication and some backers never receiving their items. Another customer received a defective macro lens and faced a two-week struggle to obtain a refund, only to discover a $15 return shipping fee had been deducted without prior notification.
A third shopper experienced prolonged delays on a pre-order telephoto lens that arrived months late with incorrect specifications (fixed 50x instead of variable 3-50x range), and received dismissive responses when attempting to address the discrepancy. Across all reviews, themes of poor communication, unmet expectations, refund difficulties, and inadequate customer support are consistent. No reviewers reported positive experiences or would likely recommend this store based on these submissions.
Customer Reviews (3)
Sorted by: Most recentDavid P.Mar 29, 2026
Participated in their Kickstarter campaign and had a nightmare of an experience. They were basically selling products that were already in their regular inventory at inflated Kickstarter prices. Hardly anyone from the company was responding to backer questions, and there were no real updates about shipping. A bunch of people never even got what they ordered. I ended up disputing the charge with my credit card because I had no other way to get my money back. This company is not trustworthy and I won't be giving them another chance. Just be really careful if you're thinking about ordering from them.
Jessica M.Feb 3, 2026
Ordered a macro lens that turned out to be completely unusable, and getting my money back was a hassle. I had to chase them down for my refund and it took two weeks of following up before they finally agreed to process it. When the refund went through, I noticed they'd deducted $15 for return shipping costs without ever telling me that was part of their policy. I could've sent it back myself way cheaper than that. The lens itself was poor quality, and the way they handled the refund situation felt really sketchy. Not happy with any part of this.
Marcus T.Jan 14, 2025
Really frustrated with this purchase. Customer support recommended their 3-50x telephoto lens option, which was listed as coming soon. After waiting through multiple delays since late November, the lens finally arrived. Turns out it's actually a fixed 50x model, not the variable range I was told about. When I complained, support claimed it was just a labeling mistake. That doesn't make sense to me. They have a 20-40x lens in stock, so why would they mislabel a fixed lens as having a range? The recommendation came directly from their support team, so there shouldn't be any confusion here. On top of everything, the image quality is really disappointing. This is supposed to be their premium mobile lens option, and I'm just really let down by how they handled this whole situation. Would definitely warn others to be cautious. Terrible experience overall.
shopapexel.com Review FAQ
What is ShopApexel.com's current rating?
ShopApexel.com is rated 1.0 out of 5 based on 3 customer reviews at RetailCoupons.com. All available reviews gave the store one star.
What are the main complaints from ShopApexel.com customers?
Customers report significant issues with product accuracy, with descriptions not matching what arrives. Common complaints include poor customer service responsiveness, long delays on pre-orders, unexpected deductions from refunds (such as return shipping fees), and difficulty obtaining refunds. One reviewer also noted problems with a Kickstarter campaign where prices were marked up and communication was minimal.
Is ShopApexel.com recommended by reviewers?
Based on current reviews, no customers recommended ShopApexel.com. All reviewers reported negative experiences serious enough to warrant one-star ratings.
What should I know about returns and refunds at ShopApexel.com?
Reviewers report that obtaining refunds can be difficult and time-consuming, requiring multiple follow-ups. Be aware that return shipping costs may be deducted from your refund without prior notice. One customer waited two weeks while repeatedly contacting the company to secure a refund.
How reliable are product descriptions and specifications on ShopApexel.com?
Based on reviews, product descriptions may not accurately reflect what you receive. One customer ordered a variable 3-50x telephoto lens but received a fixed 50x model. Customers should verify specifications before purchasing and be prepared for potential discrepancies.