Shop DOLAN offers apparel and accessories including masks and runner wear. This page aggregates customer ratings and reviews to help you understand what shoppers experience when purchasing from this retailer, including feedback on product quality, fit, and customer service policies.
Shop DOLAN Reviews
2.0
4 reviews
What Shoppers Say About Shop DOLAN
Created with AI, based on recent reviews
Shop DOLAN receives polarized feedback with a 2.0 out of 5 rating from 4 shoppers. The majority of reviewers report significant quality and fit issues, particularly with masks that are described as uncomfortably tight, cheap-feeling, and misrepresented compared to online photos. Customers also cite frustrating return policies (no returns on masks) and unresponsive customer service that has left them unable to obtain refunds. One positive reviewer praised the comfort and style of items, though this perspective represents a minority view among current feedback.
The main recurring complaints center on product quality not matching descriptions, poor fit, restrictive return policies, and lack of customer service responsiveness when issues arise. While one shopper found items that matched their style preferences, the overwhelming pattern suggests prospective buyers should carefully consider whether this retailer aligns with their expectations, particularly regarding sizing accuracy and return flexibility.
Customer Reviews (4)
Sorted by: Most recentDavid R.Apr 6, 2021
So mad right now. Ordered a mask that ended up being way too tight and literally crushed my nose. Then Dolan tells me they won't accept returns on masks. Just lost over twenty bucks with no options.
Jennifer K.Aug 18, 2020
My partner ordered those Dolan runner masks and they were pretty bad honestly. The quality felt really cheap and they just didn't fit right on the face at all. Been waiting forever to hear back about getting my money back for the pair we got, and customer service has totally ghosted me. This is so aggravating. I really need a refund for the thirty plus dollars we spent.
Sarah M.Jul 18, 2020
Absolutely nothing like what's pictured online. Seriously, don't waste your money. Total disappointment.
Shop DOLAN Review FAQ
What is Shop DOLAN's current average rating?
Shop DOLAN is rated 2.0 out of 5 based on 4 customer reviews on RetailCoupons.com. The rating is heavily influenced by multiple one-star reviews citing quality and customer service concerns.
What do shoppers praise about Shop DOLAN?
One reviewer highlighted that items are comfortable, look classy, and match their personal style. However, this positive feedback represents a small portion of total reviews.
What are the most common complaints about Shop DOLAN?
The primary complaints involve poor product quality and fit (especially masks described as too tight or cheap-feeling), products not matching online descriptions, a restrictive return policy that does not accept returns on masks, and unresponsive customer service that fails to process refund requests in a timely manner.
Do customers recommend Shop DOLAN?
Based on current reviews, most shoppers do not recommend this retailer. Three out of four reviewers express strong dissatisfaction with their purchases and experience, while only one reviewer gave a positive recommendation.
How should I approach a purchase from Shop DOLAN?
Given the low rating and recurring issues, you should carefully review product descriptions and sizing information before ordering. Pay close attention to the store's return and refund policies, particularly for categories like masks where returns may not be accepted. Consider reading detailed reviews and, if possible, reaching out to customer service with questions before making a purchase.