Shoppers Stop is a retail store offering clothing, cosmetics, watches, and other consumer goods. This page aggregates customer reviews and ratings to help shoppers understand what buyers have experienced when purchasing from the store.
Shoppers Stop Reviews
1.0
15 reviews
What Shoppers Say About Shoppers Stop
Created with AI, based on recent reviews
Shoppers Stop receives uniformly negative feedback from shoppers, with all 15 reviews rating the store at 1.0 out of 5. Customers report consistent problems across multiple categories: product quality issues including low-quality fabrics, faded clothing, expired cosmetics, and defective items; delivery delays lasting over a week; and unresponsive or unhelpful customer service. Shoppers describe customer care representatives as robotic and evasive, with complaints being closed without investigation or resolution. Several reviewers mention warranty disputes and extended wait times for refunds or exchanges, sometimes spanning weeks or months.
The store's warranty and after-sales service has drawn particular criticism, with customers reporting narrow coverage periods and unhelpful service center staff. Multiple shoppers describe receiving products that do not match website listings, arrived in poor condition, or were defective shortly after purchase. Common themes include feeling overcharged for substandard goods, lack of accountability from management, and a sense that the company prioritizes cost-cutting over customer satisfaction. Reviewers consistently advise others to avoid shopping at Shoppers Stop.
Customer Reviews (15)
Sorted by: Most recentAnjali K.Jun 20, 2024
I had a really bad experience shopping online here. I ordered two pairs of jeans and paid for both, but only got one. When I complained, customer service kept saying the refund would come in two days. That was over a month ago. Now they're telling me they won't give me anything back because according to their records they sent two pairs. This is straight up cheating. I won't be shopping online with them ever again.
Sarah M.Jan 18, 2024
Shoppers Stop is one of the worst shopping sites out there. Their service is pathetic and customer support basically doesn't exist. Unless you have tons of time to call them a hundred times about your return and refund, don't even bother shopping with them.
Priya M.Jan 7, 2024
Got scammed by their support team. I accidentally placed an extra order and called to cancel it before delivery arrived. The customer service rep tried to get me to transfer money through digital payment to process my refund. He asked for my card digits and kept calling back threatening that money would be withdrawn from my account if I didn't comply. He even mentioned details he could see on his end. This is a serious crime being committed by someone working for their official support line. Total nightmare and this company needs to be held accountable.
Pooja N.Feb 27, 2023
Placed an order in early February and got a delivery confirmation email saying it arrived on Valentine's Day, but it never showed up. I've contacted their delivery partner, online support, chat, email, and phone - every way possible - and got nothing. My order was over seventy-five hundred rupees and there's been zero help from anyone. It's now late February and I'm still complaining daily with no results.
Michael C.Jan 18, 2020
Can't trust this company. Their products don't match what's shown on their own website. When I complained after receiving my order, they basically said their website had the wrong info up. That's not okay when people are shopping based on pictures online. They wouldn't refund me either when I asked.
Shoppers Stop Review FAQ
What is Shoppers Stop's average rating on RetailCoupons.com?
Shoppers Stop is rated 1.0 out of 5 based on 15 customer reviews. All recent reviews submitted to RetailCoupons.com rate the store at one star.
What are the main complaints shoppers have about Shoppers Stop?
The primary complaints center on product quality, delivery delays, and customer service. Customers report receiving low-quality fabrics, faded clothing, expired cosmetics, and defective items. Delivery times exceed expectations, often taking over a week. Customer service is described as unresponsive, robotic, and unhelpful, with complaints being closed without proper investigation or resolution.
Do customers recommend shopping at Shoppers Stop?
No. Reviewers consistently advise against purchasing from Shoppers Stop. Multiple customers use phrases like 'don't buy anything from this store' and 'don't waste your money' in their reviews.
What issues have customers experienced with warranties and returns?
Customers report problems with warranty coverage periods being narrower than expected, unhelpful service center staff, and extremely slow processing of exchanges and refunds. Several shoppers mention waiting weeks or months for resolution after initiating returns or warranty claims.
How does RetailCoupons.com calculate Shoppers Stop's rating?
The rating is calculated as the average of all customer reviews submitted to RetailCoupons.com. Each review is weighted equally, regardless of review length or review date. The current rating of 1.0 reflects all submitted reviews from shoppers who have purchased from Shoppers Stop.