Shashi sells jewelry including necklaces, ear cuffs, and other accessories through shopshashi.com. This page aggregates shopper reviews and ratings to help you understand what customers experience when ordering from the store, covering everything from product quality to customer service responsiveness.
Shashi Reviews
1.7
15 reviews
What Shoppers Say About Shashi
Created with AI, based on recent reviews
Shashi is rated 1.7 out of 5 by 15 shoppers, with the vast majority of reviews reporting serious issues with customer service, product quality, and order fulfillment. Shoppers consistently report unresponsive customer support, with many stating that emails and messages go unanswered for weeks. Multiple reviewers describe receiving broken or damaged jewelry, experiencing long delays without shipping updates, and encountering unexpected import fees. Product quality concerns are prominent, with customers noting that pieces tarnish and break easily despite careful handling. The jewelry is frequently described as fragile relative to its price point.
A small number of shoppers report positive experiences, specifically praising responsive customer service when issues are escalated. However, these positive interactions are heavily outweighed by complaints about poor product durability, unresponsive support, and orders that arrive damaged or incomplete. The pattern of unaddressed customer complaints across multiple reviews suggests systemic issues with order processing and customer service responsiveness rather than isolated incidents.
Customer Reviews (15)
Sorted by: Most recentDavid R.Oct 11, 2025
I've been trying to get my money back for a broken item I got, but they keep ignoring my emails and messages. Their customer service is nonexistent and honestly feels like a scam. Save your money and shop elsewhere.
Trevor N.Jun 18, 2025
I ordered ear cuffs on the first and it's almost three weeks later with no shipping updates or email replies. This feels like a complete scam.
Christopher M.May 29, 2025
I've tried shopping with Shashi before and the whole experience was really disappointing. The jewelry quality is extremely poor. Pieces break and tarnish really easily, even when I was super careful about keeping them away from water, lotions, and perfume. The workmanship feels incredibly cheap considering the high markups they're charging. The biggest problem is they make it almost impossible to get help. There's no email, no phone line, nothing on their website, and they even turned off comments on their Instagram. It seems intentional. This company seems shady and untrustworthy. I'd definitely recommend looking elsewhere for jewelry. It's simply not worth the money or aggravation.
Patricia D.Apr 25, 2025
I had a problem with a necklace I bought previously and reached out for assistance. Their team was amazing and helped me right away without any pushback. It's refreshing to find a company that actually cares about customer satisfaction. Most businesses these days don't put in this kind of effort. I was really grateful for how professional and helpful they were.
Michelle C.Jan 16, 2025
I bought a necklace but the box came completely empty when it arrived. I've tried reaching out to them repeatedly and they won't get back to me. Don't waste your time ordering from this place.
Rebecca L.Nov 11, 2024
Bought a necklace for a decent amount of money and ended up paying extra in import fees that weren't listed anywhere on their site. When I opened it up, the necklace was broken in half because one of the links had snapped. Total waste of money.
Laura B.Sep 18, 2024
I bought pearl earrings for my wedding and they were absolutely perfect. I still wear them all the time. Since I ordered late, I had to ask for overnight shipping, and their customer service team was super responsive and made it happen smoothly.
Carlos V.Jul 26, 2024
Really disappointed. You order something and get something that looks similar but with terrible quality.
James T.Jul 22, 2024
I rarely ever leave reviews, but this brand gave me such a terrible experience that I felt compelled to warn others. My package sat in transit for over a month without any updates. I reached out multiple times via email and got zero responses. Once it finally showed up, I was disappointed by how poor the quality was given what I paid. I wanted to send it back right away since it was still within the return window, but Shashi only let me exchange it or get store credit. I emailed again asking about getting actual money back, and suddenly they said I'd missed the deadline. Still waiting to hear anything from them.
Jessica W.Feb 19, 2024
I waited forever to get the Mia hoop earrings I ordered. When they finally arrived, one of them was already broken and the other wouldn't stay closed. The posts that go through your ears are way too big and uncomfortable to wear. I also got what was supposed to be a diamond tennis bracelet, but it fell apart and felt cheap. Do yourself a favor and don't buy from this company. You'll just end up frustrated.
Shashi Review FAQ
What is Shashi's average rating based on?
Shashi is rated 1.7 out of 5 stars based on 15 customer reviews collected on RetailCoupons.com. The rating reflects experiences across product quality, shipping, customer service, and overall satisfaction.
What are the most common complaints about Shashi?
The most frequent complaints involve unresponsive customer service (emails and messages going unanswered for weeks), jewelry arriving broken or damaged, poor product durability (pieces tarnish and break easily), long shipping delays without tracking updates, and unexpected import fees not disclosed at checkout.
Are there any positive experiences reported by Shashi customers?
Yes, a small number of reviewers report positive experiences, with praise focused on responsive and helpful customer service when issues are addressed. One reviewer noted the company resolved a necklace problem without pushback and demonstrated professional customer care.
What quality issues do customers report with Shashi jewelry?
Customers describe the jewelry as fragile and prone to tarnishing and breaking despite careful storage away from water, lotions, and perfume. Several reviewers note that pieces arrive damaged and feel cheaply made relative to their price, with poor workmanship evident in broken links and structural failures.
Do customers recommend shopping at Shashi?
Based on review data, most customers explicitly advise against shopping at Shashi, recommending others save their money and shop elsewhere. However, the small percentage of satisfied customers who received responsive service suggest experiences may vary depending on circumstances.