Sierra Trading Post Reviews

STAY AWAY. I shipped an item back and they're insisting it never arrived, won't give me my money back. This situation has been dragging on for four weeks now. Basically my money has vanished. I tried to tell people about this on their social pages and got my account suspended. My sister's got blocked as well for doing the same thing. Complete and total scam.

DO NOT ORDER HERE. Sent back an item and they claim they never received it. It's been a month and they're refusing to refund my money. When I posted about this on their social media to warn others, they banned my account immediately. Then they banned my sister's account too. This feels like outright theft at this point. Absolutely unacceptable behavior.

Got something from this company as a gift. The listing showed what looked like a nice lace top with puffy sleeves. What actually came was easily one of the worst shirts I've ever received. The fabric quality was terrible, honestly worse than what you'd get from those cheap online stores. The pictures on their website looked completely different from what I got. I really hope they improve their standards.

This place was my go to for bargains until they got taken over by another company. Customer support used to feel genuinely friendly and personal. Now the selection is way smaller and prices are noticeably higher. It's a shame because they were really great before the acquisition.

Spotted this coat marked down to less than forty dollars when it was going for one hundred sixty elsewhere. First time ordering and I was a bit nervous, but I read through some reviews and decided to take the leap. Submitted my purchase and got an email confirmation instantly. Shipping update came through, and within seven days I had my package. The item matched the order perfectly. What an incredible find. This Freecountry reversible coat has full Sherpa throughout, including the inner sleeves, which you rarely see. Excellent product quality and I couldn't ask for better service from Sierra. Their website is intuitive and the ordering process was straightforward.

Found this coat listed for forty bucks on their site when the manufacturer wanted one hundred sixty. I was hesitant ordering from somewhere new but checked out some reviews and decided to give it a shot. Got instant confirmation and shipping notification came through quickly. About a week later it arrived and it's exactly what I ordered. This Freecountry coat is phenomenal with the reversible design and full Sherpa lining throughout, even in the sleeves. You don't find that often. Really happy with both the product and how everything was handled. The website was straightforward and checkout was simple.

Sierra has treated me well over the years. Yeah, the product selection wasn't as good after the buyout, but you can still hunt down fantastic deals that don't exist anywhere else. Shipping takes a bit longer than ideal, but I've never been let down by what I received. Everything has matched my expectations and I continue to be happy with my purchases.

Terrible customer service experience. Didn't even know Sierra had been acquired until this latest order made everything click into place. I used to have good interactions with them, but not anymore. Got some cross country ski boots from their website. Tried them for the first time last weekend after having them for less than two weeks and could've seriously hurt myself. The binding didn't hold my foot properly and the flexible rubber just let my foot slip out repeatedly. I dodged a bullet not getting an actual injury. The response from their service team was just a generic template message with no acknowledgment of me nearly getting hurt, which I explicitly mentioned. It definitely felt like an automated brush off. The message basically said the return window had passed and items need to be sent back in original condition, like that addresses my safety concern at all.