Sigma Beauty Reviews

This situation has been a nightmare. Part of my order was missing, and when I emailed about it they asked me to send pictures of the package and label, which I did. After that, I've sent multiple follow-up emails asking what's happening with my missing item and I get nothing but silence. I really wish I'd checked the reviews before ordering based on an influencer's recommendation. My advice is to stay away from this company - they don't send what you pay for and then their customer service is totally unresponsive.

I'm still waiting for brushes I ordered three weeks ago. Nobody from the company has responded to any of my emails. When I try to look up my order status, it says my order number isn't correct. This has to be one of the worst services I've experienced and I definitely won't be ordering from them in the future.

I used to really like this brand's brushes, but I'm done ordering from them after what happened. My package was marked as delivered and supposedly signed for by FedEx, but I was home the entire time and never got anything. The tracking showed it was delivered to a different address. I asked the company to file a claim with FedEx since that's supposed to be the seller's job, and I also reported it as missing. They basically ignored my request, so I opened a PayPal dispute. They told me to escalate to a full claim, probably banking on the fact that it wouldn't get investigated thoroughly since the tracking says delivered. I lost that dispute and $107. I won't be shopping with them again.

Ordering from here means you need to be patient. I made two separate orders and both took over two weeks to arrive. The tracking kept saying processing but gave me no real updates. I tried emailing support but got no response at all. Eventually I found their customer service number and called. The website says 5 to 7 business days, but that's definitely not what's happening. If you're buying something as a gift and need it by a certain date, you'd better place that order at least three weeks in advance. It seems like they should be able to hire more people given how much their stuff costs. The brushes themselves are good quality though, so it's really just the service side that needs work.

I have to say my experience has been fantastic. I read tons of negative reviews about their shipping, so I was pretty nervous. But I ordered a few things and got them in just 5 to 6 days even with untracked shipping all the way from the US to Australia. That's incredibly fast. Their customer service is genuinely great too, they even responded to my email quickly. I just want to tell other people not to put all your faith in negative reviews. Sure, some customers have had problems, but that doesn't mean everyone will. Sigma, thanks for the great service and keep it up.

Major issues with this order. The delivery kept getting pushed back over and over, and then I got hit with crazy high customs charges on top of everything else. My package still hasn't even arrived yet. The only good thing about this whole mess is that the brushes were so heavily discounted, otherwise I'd be absolutely furious. The actual products are great, but if you're in Canada I'd strongly recommend getting these from another retailer instead of ordering directly from their site.

The international shipping costs here are insane. When you check out, you're given two shipping company options to pick from. I specifically chose the one that wasn't FedEx because I knew they'd be pricey. Well, it still went through FedEx anyway and the delivery driver charged us an extra $70 on top of everything else, which was more than half the order total. Sigma told me I could've just refused the package and asked for a refund, but nobody mentioned that was even an option anywhere. Why didn't they tell me that upfront? It's 2022, there are plenty of shipping solutions out there that are more affordable. Don't bury important information in the fine print. This whole thing feels like a rip-off.

This has been a dreadful experience. First, the company refuses to take responsibility the way other American brands like Everlane do - they won't give full refunds in local currency and they push it to the banks to deal with exchange rate losses. Then on top of that, they keep bombarding you with spam emails full of discount codes. Every time you try to unsubscribe the page doesn't even load. They basically harass you for months with an overflowing inbox. And just to be clear, it wasn't even a credit card involved - it was a regular debit card. This whole thing is completely ridiculous.

Honestly, this has been the worst experience. My order took two whole months to arrive when they said it would only be 3 to 10 business days. To make it worse, they sent me the wrong product completely. I ordered a specific lipstick color and got something totally different. This company's service is unacceptable and I won't be buying from them anymore.

My first time ordering from Sigma and I'm mostly happy with it. I grabbed the palette vault which has four eyeshadow palettes during their black friday sale at a really nice price and went with untracked shipping. After seeing all the bad reviews here I was worried it might not show up, but it did eventually arrive, and I got it in great shape without any unexpected customs charges even though I'm in the UK. The actual products are absolutely beautiful. My only suggestion would be that I don't get why a company as established as theirs still offers untracked shipping and charges so much for tracked options when smaller brands like Colorpop just include tracked shipping as standard. I think offering tracked shipping across the board would solve a lot of complaints people have. Anyway, I'm really glad I went for the palette vault, but next time I'll probably buy Sigma products from a UK retailer to skip the wait time and the worry.