Sigma Beauty specializes in makeup brushes and beauty tools. This page aggregates verified shopper ratings and reviews from RetailCoupons.com to help you understand what customers experience when ordering from sigmabeauty.com, including feedback on product quality, shipping speed, and customer service responsiveness.
Sigma Beauty Reviews
2.2
19 reviews
What Shoppers Say About Sigma Beauty
Created with AI, based on recent reviews
Sigma Beauty receives sharply divided feedback, with most shoppers reporting significant fulfillment and customer service problems. The dominant complaints center on missing items, delayed shipments (often exceeding stated timelines), unresponsive customer support via email, and shipping mishaps such as packages marked delivered to incorrect addresses. Multiple reviewers report weeks-long waits for orders with little to no tracking transparency or responsiveness to support inquiries. A smaller segment of satisfied customers praise the product quality and report successful, timely deliveries, with some noting fast international shipping.
The recurring issue across negative reviews is the breakdown in post-purchase communication. Shoppers describe sending multiple follow-up emails with no response, inability to reach support except through phone contact, and difficulty resolving problems with missing or misdelivered packages. While the brushes themselves receive positive mentions when they do arrive, the ordering experience appears to be the primary source of frustration. A few positive reviewers acknowledge taking a risk despite negative reviews and were pleasantly surprised, suggesting service may be inconsistent rather than uniformly poor.
Customer Reviews (19)
Sorted by: Most recentOlivia N.Dec 19, 2020
This is really frustrating. I bought a brush set with a free shipping offer to the UK, and FedEx delivered it. But then I got charged £22.25 by FedEx for what they called tax and duty on the international shipment. I've ordered from the US many times before and never had this happen. If they're advertising free shipping, they should cover all the costs, or at minimum they need to clearly tell customers that there might be additional charges after delivery. I feel totally misled and I'm not shopping there again.
Sarah M.Nov 25, 2020
Just want to highlight how amazing their customer service team is. I've placed a couple orders with them and ran into issues both times. The first was pretty minor, but the second one involved a complicated shipping and customs situation. What really impressed me was how fast they got back to me and how helpful they were in solving both problems. Their team truly goes above and beyond. Can't say enough good things about how they handle customer concerns.
Michelle K.Oct 28, 2020
I've been ordering from Sigma internationally for many years and have spent a lot of money with them. Every year I wait for their worldwide free shipping events since that's the only realistic way to avoid their ridiculous shipping charges. In all my years as a customer, I have never been charged anything beyond what showed up on the website total. So you can imagine my shock and disappointment when I got a call saying not only would I need to pay extra, but the amount was more than double what expedited shipping would have cost. I reached out to their customer service and got the same rehearsed explanation about policies and duty fees and everything else. But if that's actually their policy, why is this the very first time this has happened in four years of being a customer? What was even the point of me waiting months for their free worldwide shipping deals? I was only waiting because I wanted to enjoy some actual savings. So what's the point of waiting for any of their sales at all? I'm beyond upset about this situation.
Victoria C.Sep 30, 2019
I made four sizable orders within a single month and three of them had problems. Two of those orders were missing items from deals they promoted, and it became clear they had no intention of actually providing what they advertised. I'm seeing the real side of this company now and I'm not impressed. It's complete mismanagement all around. I'm taking my business elsewhere. Oh, and one more thing - I unsubscribed from their emails but kept getting messages like Come Back We Miss You with 15% off offers. If they actually honored the deals they were promoting, I might consider coming back, but at this point I'm done with their empty promises.
Brandon C.Dec 27, 2018
I'd give this zero stars if I could. They don't insure their packages, and if something goes wrong, good luck getting them to help you out. They'll just keep telling you no refund and no replacement. Their customer service is absolutely appalling. Honestly, these brushes don't offer anything better than what you'd get from high-end brands like MAC at these kinds of prices, so just go there instead.
Emily V.Aug 11, 2018
Really satisfied with this purchase. I ordered a brush set during a great sale where shipping was also free. The brushes arrived quickly and there were no unexpected fees or problems at all.
Jessica H.Aug 11, 2018
Really pleased with how this turned out. I snagged a brush set during their sale and got free shipping too. Everything showed up super fast and there were no hidden charges or complications whatsoever.
Nicole W.Sep 19, 2017
The price tag on these brushes just doesn't match the quality. They have a new promotion practically every single week, which makes you wonder why they don't just lower their regular prices instead of doing constant flash sales. And don't even get me started on customer service - it's absolutely terrible. They're unhelpful, vague, unprofessional and seem completely insincere. Stop with the empty apologies already. One more thing to know - these are manufactured and sold in China, so their cruelty-free claims are basically meaningless.
Sigma Beauty Review FAQ
What is Sigma Beauty's average rating on RetailCoupons.com?
Sigma Beauty is rated 2.2 out of 5 based on 19 customer reviews on RetailCoupons.com. The majority of ratings are polarized, with a significant portion of one-star reviews alongside a smaller group of five-star ratings.
What do shoppers say about shipping and delivery?
Shipping is the most frequently cited issue. Many reviewers report orders taking significantly longer than the stated 5 to 7 business day window, with waits extending to three weeks or more. Tracking transparency is poor, and several shoppers describe packages marked as delivered to wrong addresses or not received despite FedEx confirmation.
How responsive is Sigma Beauty's customer service?
Multiple reviewers report difficulty reaching customer support via email, describing no response to multiple inquiries. Phone contact appears to be more reliable, though not all shoppers discover this option initially. Response times to order status questions and missing item claims are frequently criticized as inadequate.
Are the brushes worth ordering despite negative reviews?
Reviewers who received their orders successfully describe the brushes positively and mention attractive discounts. However, the fulfillment challenges make purchasing risky. A few satisfied customers note they ordered despite negative reviews and were pleasantly surprised, suggesting experiences may vary.
Should I order internationally from Sigma Beauty?
International shipping experiences are mixed. One shopper reported fast delivery to Australia, while another experienced delayed delivery with unexpected high customs charges. International orders appear to carry additional risk related to delays and unforeseen fees.
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