Silvert's Adaptive Clothing & Footwear specializes in clothing and shoes designed for people with mobility challenges and disabilities. This page aggregates verified shopper reviews for the store to help you understand what customers experience when ordering and returning items.
Silvert’s Adaptive Clothing & Footwear Reviews
1.7
14 reviews
What Shoppers Say About Silvert’s Adaptive Clothing & Footwear
Created with AI, based on recent reviews
Silvert's Adaptive Clothing & Footwear has received predominantly negative feedback from shoppers, with the majority of complaints centering on return processes and shipping delays. Customers report significant difficulties with returns, including orders that cannot be located in the company's system despite providing extensive documentation, refunds that take weeks or months to process, and high return shipping costs. Shipping issues are equally problematic, with Canadian customers especially frustrated by extremely long delivery times, unmet free shipping promises, and confusing handoffs between UPS and Canada Post that create unpredictable delivery windows.
A small minority of reviewers gave positive ratings, though specific details about what they praised were not provided in available feedback. The overwhelming pattern suggests that operational issues with logistics and customer service are the primary concerns driving the low overall rating. Shoppers considering this retailer should be aware of potential delays, particularly for international orders, and should carefully review the return policy before making a purchase.
Customer Reviews (14)
Sorted by: Most recentPatricia N.Feb 11, 2022
The quality just isn't there. The stitching started falling apart on the hems and seams even though I was careful with how I washed and wore everything.
Robert H.Jun 5, 2021
I'm really disappointed with this company. The post-surgery shirts I bought were uncomfortably thick and heavy for the person wearing them. Their marketing says they guarantee 100% satisfaction, but their return policy doesn't back that up. Yes, they don't charge for return shipping costs, which is fair, but they also won't refund the original shipping I paid. That means I'm out almost $10 on top of the return label fee. If they truly stood behind their products, they wouldn't pass additional costs onto customers who aren't satisfied. I won't be ordering from them again.
Alexander B.Feb 15, 2021
I used to have good luck ordering from this company multiple times, but things changed once they moved their operations down to the US. Now I'm getting charged in American dollars even though the website displays Canadian prices. I made a return recently and got back about $20 less than I actually paid. There was a $9.95 shipping charge plus another $10 missing that wasn't explained anywhere. The customer service representative I talked to wasn't very helpful and couldn't even read the return invoice correctly. I never did figure out if it was an exchange rate issue, a credit card fee, or something else. Honestly, it would've been so easy for them to fix this but they just didn't care. I've moved on to other Canadian companies that sell adaptive clothing for better prices anyway.
Silvert’s Adaptive Clothing & Footwear Review FAQ
What is the overall shopper rating for Silvert's?
Silvert's is rated 1.7 out of 5 based on 14 customer reviews on RetailCoupons.com. The rating distribution shows that 71 percent of reviews are one star, 14 percent are two stars, and 14 percent are five stars.
What are the most common complaints about Silvert's?
The most frequent complaints involve return processes and shipping times. Customers report that returned items cannot be located in the company's system, refunds are delayed for weeks or months, and return shipping costs are high. Additionally, shoppers cite extended delivery times, particularly for Canadian orders, and difficulty reaching customer service.
Should I order from Silvert's if I'm in Canada?
Multiple Canadian customers have reported serious concerns. Common issues include orders taking months to arrive despite website promises of free shipping on orders over $200, unexpected shipping charges, and complicated handoffs between UPS and Canada Post that create unclear delivery timelines. Customers recommend carefully considering these risks before ordering.
What should I know about the return process?
Several customers have experienced problems with returns, including orders that disappear from the company's system despite proper documentation being provided, extended wait times for refund processing, and higher than expected return shipping fees. It is recommended to review the complete return policy and consider these reported delays before making a purchase.
Do shoppers recommend Silvert's?
Based on the review distribution, the vast majority of recent shoppers would not recommend the company, citing operational problems with shipping and returns. A small percentage did leave five-star ratings, but specific reasons for positive experiences are not detailed in the available reviews.