Singapore Airlines is a major international carrier offering flights to destinations worldwide. This page aggregates customer ratings and reviews of Singapore Airlines to help prospective passengers understand the flight experience, service quality, and overall value the airline delivers.
Singapore Airlines Reviews
3.3
19 reviews
What Shoppers Say About Singapore Airlines
Created with AI, based on recent reviews
Singapore Airlines receives sharply polarized ratings from shoppers, with just over half giving five stars while more than one-third gave one star. Those rating the airline highly appear satisfied with the service, though positive feedback details are sparse in available reviews. Conversely, dissatisfied customers report consistent problems: staff indifference during disruptions, inconsistent application of policies and perks (particularly regarding amenities for children), running out of provisions on premium flights, and a perception that customer service prioritizes policy recitation over actual problem resolution. Several reviewers noted the issues occurred repeatedly across multiple flights.
Common complaints center on value for money at premium price points. Travelers express frustration that despite paying top-tier fares for business class, they encounter dismissive flight attendants, logistical failures such as depleted meal inventories, and perceived unfair treatment compared to other passengers. The airline's response to flight delays and service failures appears to be a particular sticking point, with shoppers feeling that offered gestures like lounge access are insufficient compensation when staff seem unconcerned about passenger inconvenience.
Customer Reviews (19)
Sorted by: Most recentChristopher L.Mar 16, 2026
Very disappointing. All they do is recite policies instead of actually fixing things and helping. Stay away from this company.
Daniel W.Mar 13, 2026
What a rip off. They're clearly taking advantage of current geopolitical conditions to jack up profits.
Brandon E.Feb 27, 2026
My connection got delayed by four hours and while we did get lounge access, the staff seemed like they didn't really care about the situation.
Jason V.Feb 16, 2026
Happened on my past two separate journeys. Why pay top dollar for such disappointing service?
Steven R.Feb 16, 2026
Second time this has occurred on separate flights and it's unacceptable. When you're paying premium prices, you expect better than running out of provisions.
Sophia D.Feb 10, 2026
Flew business a couple times and the flight attendants were dismissive and made me feel small. The meals were fine, but we bought a seat for our young kid and they refused to give the complimentary headphones and activity kits, even though we watched them hand them out to other children. During meals I was feeding my toddler and they kept rushing me. Getting snacks felt like I was asking for a favor. Never going back. Qatar and Emirates treated us way better, and so did ANA.
Ronald B.Jan 10, 2026
Premium economy isn't worth paying extra for when it's essentially standard economy. Glad I splurged on the exit row since those fancy recline seats don't actually work well. Being 6'4", I would've been better off just getting economy with extra legroom in the first place. The flight attendants weren't particularly welcoming compared to other carriers I've flown. Also, this airline has a low ratio of lavatories to passengers. The food was tasty and the drinks were nice enough, but I won't book premium economy with them ever again. Everything put together, they're not an impressive airline at all.
Victor C.Jan 10, 2026
Premium economy wasn't worth the money. The extra features feel more like basic economy plus. Lucky I grabbed an exit row seat because the recliners were disappointing. At 6'4", I needed that extra space. The flight staff seemed standoffish compared to what I experienced on other airlines. Another thing, the plane layout had fewer restrooms relative to passenger count than competitors. The meals were solid and drinks were fine, but overall I won't do premium economy with them again. Taking everything into account, they're just not that great of an option.
Christopher T.Nov 23, 2025
The economy cabin legroom has become really inadequate lately. When the person in front reclines, they're practically on top of you, so you end up having to recline back too. It's gotten noticeably worse since before the pandemic. Looking at other carriers like Emirates or Qatar for my next trip.
Singapore Airlines Review FAQ
What is Singapore Airlines rated on RetailCoupons.com?
Singapore Airlines is rated 3.3 out of 5 based on 19 customer reviews. The rating distribution shows a polarized pattern: 53 percent of reviewers gave five stars and 37 percent gave one star, with smaller percentages in between.
What do customers praise about Singapore Airlines?
While detailed positive feedback is limited in recent reviews, the substantial five-star rating percentage suggests that satisfied customers value aspects of the airline's service. Reviewers mention acceptable meal quality on premium cabins, though this alone does not appear sufficient to offset service shortcomings for dissatisfied travelers.
What are the most common complaints about Singapore Airlines?
The primary complaints include indifferent staff response to flight delays and disruptions, inconsistent application of policies and amenities (particularly regarding child-related perks), running out of food and provisions on business-class flights, and a service style perceived as dismissive rather than genuinely helpful. Multiple reviewers report these issues occurring on separate flights, suggesting systemic rather than isolated problems.
Do customers feel Singapore Airlines provides good value?
Dissatisfied reviewers frequently question the value proposition of premium pricing. Several note they expect better service and reliability when paying for business-class seats, and express disappointment that premium fares do not guarantee consistent quality or staff attentiveness during problems.
Would customers recommend Singapore Airlines?
Recommendation sentiment is deeply split. The 53 percent five-star rating suggests a significant portion of customers are satisfied, but the 37 percent one-star rating and repeated complaints about service inconsistency and value indicate many would not recommend the airline, particularly for premium cabin bookings.
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