Spearmint Baby Reviews

I'd give zero stars if that were an option. The clothing that arrived was sized for newborns or preemies, yet the label said 0 to 3 months, which doesn't match at all. The pieces looked faded and in some spots the print was already peeling off. I'd ordered a matching hat as well, but it turned out to be a completely different shade of pink than described. The pictures on their website make everything look great, but the actual products are not. Since I purchased during a Black Friday sale, they refused to accept returns. What a waste of my money and my disappointment is real.

Spearmint Baby delivers not just beautiful and high quality clothing but also outstanding customer service. I've been back four times now and keep having great experiences. Orders ship promptly each time. On my most recent purchase, something arrived with a tiny imperfection that I almost didn't even mention, but I sent them a photo anyway. They immediately offered multiple solutions, including replacement or refund. Even though that specific item sold out, they suggested swapping it for something different that actually cost more, and when I said I'd pay the difference, they just covered it themselves. This type of service is rare these days. I'm a customer for life!

Now I get why the ratings are so low! I bought an adorable outfit for my niece but realized right after ordering that I'd picked the wrong size. I reached out to them twice through Instagram and got a message saying they'd respond within 48 hours. Still nothing. I tried Facebook messenger and sent an email to their customer service email. Zero response, and my order shipped anyway. I'm waiting for it to arrive so I can return it. If they'd just communicated with me and changed the size, this would've been a perfect gift for my niece. I won't be ordering from them again.

The baby zipper pajamas run quite small. I ordered the size my daughter wears in every other brand, but these are too snug and will barely work for a single photo shoot. I'm also not a fan of the toddler waffle knit pajama neckline since it shows way too much of their upper body.

I'd been interested in trying Spearmint Baby for quite some time and finally made my first purchase. Unfortunately, it never showed up at my door. I understand packages get lost occasionally, so they sent me a store credit for what I'd spent. I wanted to rebuy that exact item since I had my heart set on it, but by the time the credit came through, it was already out of stock. They knew this item was out of stock from my email mentioning it, yet they never offered to just refund my money instead. They just gave me the store credit. I used it to order something different, but when I checked the tracking, it showed the shipment was cancelled. I emailed asking what happened and never heard back from anyone. My package still hasn't arrived. I won't be ordering here again. It's really sad because I always thought their items looked so adorable! Their customer service team really needs some work. There wasn't a single apology or effort to make things right, which is what most decent companies do. It's pretty clear why they don't display their reviews prominently on the site.

The baby clothes and accessories here are truly gorgeous and hold up beautifully in the wash. I'm honestly puzzled by their low ratings online. After seeing their stuff at my daughter's place, we've made them our regular go-to brand. I grabbed a Phufy Bliss Mini blanket as a present and had it sent from Arizona to Canada, arriving in under a week. These blankets are incredibly soft, come in lovely colors, and stay looking great after washing. Highly recommend!

I've placed two orders and had to request refunds on both, though the company did process them eventually. My first order was great about a month before, but when I got my new footies in size 3-6 months, they were noticeably smaller than my previous pair in the same size. I asked for a refund and they processed it without much hassle. On another occasion, I bought a headband that came untied in the washing machine and stretched out beyond use. I was really looking forward to wearing it, so that was disappointing. After emailing twice, they approved the refund. The quality is generally good, and as a military family stationed overseas in Germany, we got our order in about 3 weeks, which wasn't bad. My main frustration is just having to deal with the back and forth on emails when things don't work out as planned.

As a brand new grandmother, I've ordered quite a bit for my grandson and now my granddaughter who's on the way, and I've been thrilled with absolutely everything!

I wish I'd checked the reviews first before ordering a couple of baby outfits and a bow as a baby gift. The clothing runs much smaller than expected, the fabric feels thin and cheap, and the bow is way tinier than it appears in the product pictures. I'm going to return everything and hope the process is smooth.

The middle-aged, privileged owner of this company comes across as really unprofessional and frankly doesn't respect her customers. That's all I'm going to say about that. Look up the owner on YouTube and you'll see what I mean.