Spearmint Baby offers baby clothing, accessories, and blankets through their online store. This page features customer reviews and ratings to help you evaluate the quality, sizing, and service you can expect when shopping with them.
Spearmint Baby Reviews
2.9
19 reviews
What Shoppers Say About Spearmint Baby
Created with AI, based on recent reviews
Spearmint Baby receives polarized reviews, with shoppers divided almost equally between five-star and one-star ratings. Satisfied customers consistently praise the quality and beauty of the baby clothing and accessories, along with responsive customer service and fast shipping. However, dissatisfied reviewers report significant issues including inconsistent sizing that runs small, quality control problems such as faded fabrics and peeling prints, and unresponsive customer support when attempting to resolve order issues or make changes.
The store's major pain points center on reliability and communication. Multiple shoppers describe unaddressed customer service inquiries across multiple platforms (Instagram, Facebook, email), delayed or missing shipments, and sizing discrepancies between stated measurements and actual garment fit. While some customers report that Spearmint Baby resolved issues promptly (including replacing defective items), others feel abandoned when problems arise, which may explain the stark contrast between enthusiastic repeat customers and frustrated first-time buyers.
Customer Reviews (19)
Sorted by: Most recentEmma T.Dec 27, 2020
This is a scam. They reach out wanting partnerships and ask you to buy products first with promises of commission from future sales. Once you place an order, you never get the merchandise or your money back. All the positive reviews you see are posted by people working for the company.
Nicole D.Nov 24, 2020
Shipping to Germany took only one week, which was surprisingly quick for an international order. I'm completely in love with everything I got and the quality is really solid. Sizes are accurate too. I was so happy that I placed another order with them right away!
Michelle K.Nov 24, 2020
International delivery to Germany took just one week, which was fantastic. I absolutely adore every single item in my order and loved it so much that I've already placed a second order. Everything feels well made and fits perfectly!
Amanda C.Sep 26, 2020
Their customer service fell short for me. I ordered multiple items as gifts and thankfully had plenty of time, but almost everything arrived late, spread out over several weeks. When I followed up about one missing item, they promised quick shipping but then just issued a refund without any explanation or attempt to find me an alternative. I had other matching pieces waiting, so this was really frustrating. Plus, on a previous order, the house brand rompers and onesies were poor quality and the pattern faded noticeably after just a couple gentle washes with mild detergent.
Ashley M.Jun 30, 2020
I paid over twenty dollars for a newborn gown to use in announcement pictures, but got a hat instead. I sent them an email and they immediately shipped out the correct gown with expedited delivery. Definitely going back to shop with them!
Sarah M.Jun 3, 2020
Heads up to everyone who supports racial justice causes. I wanted to share that Spearmint Baby's handling of BLM support raised serious concerns. The company had around 811k followers but lost over 100k in less than a day following what went down on their Instagram account. When they finally posted about BLM for the first time, they paired it with a white praying hands emoji, which customers found questionable. Once people started asking what that meant, the company began removing those comments and then rewrote the caption to include #endracism instead. Customers asked for clarification, but the company kept deleting comments rather than engaging. If you care about genuinely supporting the movement, this might not be the business for you. Consider looking elsewhere.
Monica L.Nov 27, 2019
I added several Spearmint Baby items to my Babylist registry but ended up needing to exchange them. Getting help was a pain in the neck. I had to reach out multiple times, got no apology, received instructions that were overly complicated, and they didn't even offer free return shipping. There are so many better alternatives out there that would appreciate my business more.
Tanya S.Mar 14, 2019
Ordered a bow and it arrived a full day before the expected delivery window. Quality is fantastic and the customer service team was super helpful!
Spearmint Baby Review FAQ
How is Spearmint Baby's rating calculated?
The 2.9 rating is based on 19 customer reviews. Ratings are split almost evenly: 42 percent of reviews are five stars, 42 percent are one star, with smaller portions of two-star and four-star reviews, and no three-star reviews.
What do customers praise most about Spearmint Baby?
Repeat customers highlight the quality and beauty of the baby clothing and accessories, noting that items hold up well after washing. Positive reviewers also commend fast shipping and responsive customer service, particularly when issues like defects are reported.
What are the most common complaints about Spearmint Baby?
The most frequent complaints involve sizing that runs small compared to other brands, quality control issues such as faded fabrics and peeling prints, and unresponsive customer support. Several shoppers report difficulty reaching the store through Instagram, Facebook, and email when trying to resolve problems or modify orders.
Do customers recommend shopping at Spearmint Baby?
Recommendations are divided. Loyal customers who have had positive experiences recommend the brand and return repeatedly. However, shoppers who encountered sizing issues, quality problems, or poor communication express frustration and do not recommend it based on their experiences.
How can I write a review for Spearmint Baby on RetailCoupons.com?
You can share your shopping experience by submitting a review on this page. Include details about product quality, sizing accuracy, shipping speed, and customer service to help other shoppers make informed decisions.