Stark Bro’s Nurseries & Orchards Co. Reviews

The plants I received were pretty mediocre and less than half of them made it. The warranty claims process was difficult and they kept saying the replacement items were out of stock.

I ordered trees they advertised as in stock and a month later they're still pushing the delivery date back another week. I won't be ordering from this company again.

What a mess with the shipping dates on my order from mid-March. First they said it would arrive the week of the 16th, then updated to the 9th, then back to the 16th. I called customer service and got told the 18th, which obviously didn't happen. After sitting on it for nearly two weeks, they finally said it was packed and ready. I got two different shipment emails with two different delivery dates (3/20 and then 3/23), and nothing showed up. By the time this dragged on for two weeks, my planting window had basically closed. The communication was completely disorganized and frustrating.

I placed a plant order in October and over the following 2.5 months, every single order kept getting canceled without any explanation. I only found out what was happening when I called them directly. When I did reach out in December to speak with someone, the representative wasn't really helpful in actually preventing the cancellations from happening in the first place.

Had an excellent experience with Stark Bros from start to finish. They got back to me super quickly on my question and treated everything with real care and attention to detail. When a couple of my plants struggled, they honored their warranty and sent replacements right away, totally hassle-free. It's hard to find a business this dedicated to keeping customers happy. I'd definitely suggest them to anyone.

I've been a regular customer of Stark for years, buying mostly live plants and trees. Quality has always been hit or miss, but they used to stand behind their warranty with replacements. That all stopped this year. Now they just send automated responses saying they got my email, and that's it. Zero follow-up. They completely destroyed any loyalty I had and I'm making sure my followers online know about this terrible service. Don't bother ordering from them.

Worst experience possible. I'd rate them lower if I could.

Still waiting on a shipping notification and I'm getting worried. They told me my order would be here by end of week but nothing's happened. Is this place legitimate? I'm concerned they have my money and I'm not getting anything. I'm frustrated with all these excuses.

We spent over 300 dollars on a mid-February order that included raspberry bushes, 75 strawberry plants, and peach trees. It's now mid-May and still nothing. We've called customer service repeatedly, waiting on hold for 10-20 minutes only to be sent to voicemail with no callback. Instead of reaching out to explain, they emailed us a 15% coupon code. We were loyal repeat customers for 15 years but we're done. This nursery has destroyed our trust through pure incompetence and absent customer service. We've wasted an entire growing season. UPDATE: Finally got through to a real person and got our money back. Pro tip if you order from them: pretend you're placing a new order on the phone so an actual human picks up. That's the only way you'll avoid the runaround.

I've made two separate orders from Stark over consecutive years and both times they missed their promised delivery windows. They update the order status on their website without telling you, so you only find out something went wrong when you check looking for your package. This happened the exact same way two years running, which is completely unacceptable. When I asked why I wasn't being notified about changes and requested either on-time delivery or a cancellation, they just canceled without any explanation. That's the last time I'm working with this company. Such a waste of my time and trust.