Statelinetack.com Reviews

Bought something for 43 bucks that wasn't what they described. On top of that, they charged me 12 dollars to send it back. So I'm out 55 total with nothing to show for it. Won't shop there again.

I bought four doses of horse vaccine and paid over 40 dollars for rush delivery since we had a virus outbreak. They showed up three days late and hot. When I complained, they wouldn't refund the shipping at first but finally did. They promised to reship on Monday for Tuesday arrival. Instead they sent just one dose, and it arrived hot and late again. They charged me another 30 dollars plus tax. I called immediately and they refused to give me back the money or reship the rest. Now I'm two weeks behind on vaccines. When I pushed back about the awful service, the rep started yelling over me and hung up. Do not give this company your money.

That customer service phone number doesn't actually work. It's connected to some medical alert sales pitch which is total bait and switch. Can't actually get the discount they claim you won. Two hours trying to complete my purchase and the whole thing was impossible to navigate. Never again with these people.

Really disappointed by their return policy. I bought a dog rain jacket for my French Bulldog and the small was almost okay, so I got a medium. The jump in size was crazy. Returning a 26 dollar item shouldn't be hard, but they won't cover shipping and wanted 11.50 just to send me a label. I kept it instead and I'm trying to sell it on Facebook to recover the loss. That's not right.

Don't bother with Stateline Tack and go local instead. They say free returns but that's just small print nonsense. I had to pay 13 dollars to return half chaps that didn't fit and weren't stretchy like they claimed. Plus I spent 40 minutes at the post office. Now I'm without the chaps and out the money. Go support a real local shop.

Skip Stateline Tack and shop locally instead. They claim free returns but that's just fine print trickery. I returned some half chaps for 13 dollars and wasted 40 minutes at the post office because they don't fit right and aren't as stretchy as promised. Now I'm out the money and have nothing. Stick with a real tack shop.

I've been trying to resolve an issue with a short refund for six months maybe longer. Every customer service person says they'll look into it and call me back but they never do. Their accounting people apparently can't do simple addition. I paid 62 dollars and change for the order. Everything was returned because of all the issues, and they said they'd cover return costs. The refund amount was way too small. After talking to six different people, still nothing is resolved. This morning's rep also couldn't add up what I returned to check the total before tax and shipping. The company is completely broken. Then finally I get a callback about an 18 dollar check that arrived from a different company. It had no Stateline Tack information so I didn't know it was connected to them.

I've been going back and forth with this company for over six months or maybe even a year about a refund that was way too short. Every single representative promises to check into it and get back to me but nobody ever does. Their accounting team can't do basic math. I ordered something for 62 dollars and when everything came back after all the problems, they said they'd pay for return shipping. But the refund I got was way less. I've spoken with six different reps and nobody can figure out why the numbers don't add up. This place is falling apart. Finally someone called me back about a check for 18 dollars that came from another company in the mail. There was no Stateline Tack mention on it so I had no idea it even related to them.

I've ordered from them before with no issues, but this experience was terrible. I needed riding boots fast so I paid 51.99 for next day shipping on January 13. First problem: they promised a 59 dollar discount on my 300 plus dollar order when I checked out, but that vanished once they confirmed everything. Second problem: when I checked on January 18 because nothing had shipped yet, they told me the order would take one to two weeks just to process, then they'd ship it overnight. That made no sense so I cancelled, called customer service to explain it was unacceptable, and bought the boots used from Amazon for way less. Horrible service and totally misleading about shipping. This is my last purchase from them. UPDATE: The boots showed up today January 19, and they claim they shipped on January 15. I paid for next day delivery so they're three days late, though technically their website fine print says they're on schedule.

My first order was messed up but the second one was fine. Problem is they wanted to charge me for returning the wrong first order. Both orders went to my credit card. The text system they use is pointless and annoying. The rep I finally got through to was nice enough but insisted it was my mistake and wouldn't drop the return fee. I went back through all my messages and it was definitely their error, not mine. Save yourself trouble and order somewhere else.