Statelinetack.com sells equestrian tack, animal equipment, and related gear to horse owners and animal enthusiasts. This page aggregates verified customer reviews and ratings to help you understand shopper experiences with the store's products, customer service, and policies.
Statelinetack.com Reviews
1.3
24 reviews
What Shoppers Say About Statelinetack.com
Created with AI, based on recent reviews
Statelinetack.com has received predominantly negative feedback from shoppers, with 24 reviews averaging 1.3 out of 5. The most consistent complaints center on severe customer service failures, including unresponsive phone lines, ignored emails, and chat support that shoppers describe as useless. Shoppers also report serious issues with checkout, including pricing glitches where sale prices revert to full price without explanation, promo codes that fail to apply despite appearing valid, and extremely high shipping costs that discourage purchases. Several reviewers have experienced refund problems, with some waiting months without receiving money for returned items or shipped-but-never-delivered orders.
A small minority of shoppers (4 percent) rated the store positively, but the overwhelming pattern across reviews suggests fundamental operational problems. Shoppers consistently describe difficulty making contact with the company, unexplained order delays, and a general sense that issues cannot be resolved. The combination of checkout problems, poor communication, and unresolved refunds has led multiple reviewers to warn others away entirely and characterize the site as potentially fraudulent, though the specific products sold (equestrian and animal-related tack and gear) are rarely discussed positively or negatively in available reviews.
Customer Reviews (24)
Sorted by: Most recentDavid M.Apr 4, 2023
Sent back a faulty saddle several months back and I'm still waiting for my money. Their customer service keeps giving me the runaround instead of actually helping.
Susan R.Oct 22, 2022
Ordered two horse blankets with expedited shipping but they never arrived. Turns out they were backordered. The customer service team offered to refund me which I appreciated, but the problem is they let me buy with expedited shipping without telling me the stuff wasn't in stock. They should have let me know when I paid or at least when the ship date approached so I could make other plans.
Raymond D.Sep 9, 2022
Got a weanling gear because the horse had cuts from running into a fence. I paid for express delivery on a fly mask but it never showed up even though my card got charged. After waiting on hold for 20 minutes, someone asked me to verify my address. That's weird because I'd already signed up for text updates. I never got a call, email, or text asking for address confirmation. Minus one for being told this was my fault when they obviously had my number since the order confirmation text came through.
Statelinetack.com Review FAQ
How is Statelinetack.com's rating calculated?
The rating of 1.3 out of 5 is based on 24 verified customer reviews. RetailCoupons.com displays this average along with a breakdown showing that 88 percent of reviews are one star, 8 percent are two stars, and 4 percent are five stars, with no three or four star ratings currently in the set.
What are the most common complaints about Statelinetack.com?
Shoppers most frequently report being unable to reach customer service by phone or email, with multiple reviewers stating emails have gone unanswered. Other major complaints include checkout problems where sale prices revert to full price unexpectedly, promo codes that fail to apply, extremely high shipping fees, and delayed or unresolved refunds even months after returning items.
Do shoppers recommend buying from Statelinetack.com?
Based on available reviews, the vast majority of shoppers explicitly warn others away from the site. Multiple reviewers state variations of 'stay away from this place' or suggest shopping elsewhere. Only a small percentage (4 percent) gave positive ratings, and their specific feedback is not detailed in recent reviews.
What checkout and pricing issues have shoppers experienced?
Reviewers report that advertised sale prices disappear during checkout and revert to full price with no explanation. Promotional codes that appear to be valid fail to apply to orders. One shopper noted that certain items were blocked from all promotions despite promotional messaging suggesting wider availability of discounts.
How do I write a review of Statelinetack.com on RetailCoupons.com?
If you have purchased from Statelinetack.com, you can share your experience by submitting a review on RetailCoupons.com. Include details about your order, delivery, product quality, and customer service interactions to help other shoppers make informed decisions. Verified purchase reviews are prioritized and help maintain the accuracy of the store's overall rating.
Looking for Statelinetack.com coupons?
View Statelinetack.com Coupons
21 active codes right now. Save before you check out.