Steel Toe-shoes sells work boots and safety footwear from brands like Keen and New Balance. This page aggregates customer reviews and ratings for Steel Toe-shoes to help shoppers make informed purchasing decisions. Read what others have experienced with the store's products, customer service, and return policies.
Steel Toe-shoes Reviews
1.0
8 reviews
What Shoppers Say About Steel Toe-shoes
Created with AI, based on recent reviews
Steel Toe-shoes has received universally negative feedback from shoppers, with all 8 reviews rating the store at 1 star. The primary complaints center on customer service and return policies. Customers report that the company refuses exchanges and refunds by claiming shoes have been worn or are defective, even when items appear unworn or have documented sizing errors. Several shoppers describe unhelpful or dismissive interactions with customer service representatives, and one customer noted that the store failed to follow up on a shipping claim for 12 days before passing responsibility back to the customer.
Additional issues include difficulty obtaining refunds (one shopper had to threaten BBB action to get reimbursed) and disputes over product condition during returns. Shoppers universally recommend avoiding this retailer, citing better options available elsewhere online. The combination of questionable return practices, unresponsive customer service, and refund complications has resulted in complete customer dissatisfaction across all reviews.
Customer Reviews (8)
Sorted by: Most recentJessica T.Feb 26, 2026
Bought Keen boots from this place and wore them for like 20 minutes max. They just felt off so I cleaned them up, packed them back in the box and sent them back. Few days later they came back with a note saying I scuffed the logo. That's completely untrue and I know it. Do yourself a favor and shop elsewhere. This company is not worth your time or money.
Robert G.Nov 7, 2025
I used to be a loyal customer until their lack of support became clear. Ordered some New Balance safety shoes that turned out to be really painful. The toe box was way too tight and I could barely get through a shift. The insole area was also uncomfortable. When I called customer service about exchanging them, the tone completely changed and they got dismissive. I eventually got a return label and sent them back. Two weeks go by and the same exact shoes show up back at my door with zero communication about the return being rejected. How am I supposed to know if shoes fit without trying them? The shoes looked brand new when I returned them. This is how they treat long time customers apparently. You're basically stuck with whatever you buy. Don't risk it. There's no real customer service here.
Linda P.Oct 11, 2025
My husband ordered boots from here and UPS messed up the delivery to the wrong building. That's on the carrier, not the store. But here's where the company dropped the ball: after 12 days of them saying they'd handle a claim, they never followed up. Then they passed the whole thing back to us to deal with UPS and get our money back. That's not how you run a business and it left a bad impression.
David R.May 10, 2024
Got boots labeled as 9.5 EEEE but they fit way too narrow, more like an EE or EEE. Took them to work and realized they weren't right. I requested an exchange since the sizing label was clearly wrong. The defect team refused to help and said nothing was defective about them. Lost $180 on these and honestly there are plenty of other places online selling the same boots. Don't waste your money here.
Kevin B.Apr 30, 2024
Stay away from this place. They claim any shoe they don't want to exchange has been worn, no matter what. They'll use any excuse to refuse you. The customer service is honestly the worst I've dealt with.
Sarah M.Jan 6, 2024
I sent my shoes back but they kept charging me even after the store received the return. I emailed them several times about the charge but got nowhere. Only when I mentioned going to the BBB did they finally process a refund. This whole experience was frustrating and I'd suggest finding another website to shop from.
Michelle C.Apr 20, 2022
If you shop here be careful. I ordered work boots, tried them on at home, and they were super uncomfortable. I accidentally selected exchange instead of refund by mistake. They shipped me another pair I never asked for. I emailed four different times asking for a return label but never heard back. I filed a complaint with the Better Business Bureau and they claimed I never requested a return. Then I complained to the state and they basically told me to hire a lawyer over boots that cost $114. This company will absolutely take advantage of you. Stay away.
Karen H.Nov 17, 2021
I bought shoes from them and only had them for about a week. I returned them asking for my refund back but they sent them back saying they won't resell them. The only issue was they bothered the balls of my feet. I was expecting to get my $105 back for shoes that were basically brand new with zero damage. My recommendation is skip this store entirely. They'll take your money and that's the end of it.
Steel Toe-shoes Review FAQ
What is the overall customer rating for Steel Toe-shoes?
Steel Toe-shoes is rated 1.0 out of 5 based on 8 customer reviews on RetailCoupons.com. All recent reviews are 1-star ratings.
What are the most common complaints about Steel Toe-shoes?
The most frequent complaints involve the store's return and exchange policies. Customers report that Steel Toe-shoes refuses exchanges for sizing errors and claims shoes have been worn when they appear unworn. Additional complaints include slow or unresponsive customer service, failure to follow up on shipping claims, and difficulty obtaining refunds without escalation.
Do shoppers recommend Steel Toe-shoes?
No. All recent reviewers explicitly advise against shopping at Steel Toe-shoes and recommend purchasing from other retailers instead. Shoppers cite better customer service and return policies available at competing online shoe retailers.
What issues have customers experienced with returns and refunds?
Multiple customers report that Steel Toe-shoes denies returns by claiming shoes have been worn, despite shoes being in unworn condition or only briefly tried on. One customer had to contact the Better Business Bureau to process a refund that the store was still charging after receiving the return. Another customer was denied an exchange for shoes with documented sizing label errors.
How can I write a review for Steel Toe-shoes on RetailCoupons.com?
To share your experience with Steel Toe-shoes, visit the store's review page on RetailCoupons.com and submit your rating and detailed feedback. Include specific details about your order, product quality, customer service interactions, and return experience to help other shoppers make informed decisions.