Succulentsbox Reviews

I'm very let down by this company. I was given a Christmas cactus as a gift and although it showed up looking full and attractive at first, most of the buds and blooms were broken off during shipping, plus several branches snapped. I sent customer service photos asking for help and got inconsistent responses. They promised a replacement right away but I didn't hear anything for over a week. When I followed up, they gave me some excuse about system problems and offered a gift card instead. I pushed back for an actual replacement plant. A week later I got a shipping confirmation. The replacement they sent was awful. It didn't match the website image or the original plant I received. It was extremely small with just a few stubby bits and no blooms at all, and more branches fell off during delivery. I attempted to care for it but it seems like it's already done for. I left a review on their site and it disappeared, which feels shady. My dad gave me a Christmas cactus long ago and I had to leave it behind when I moved overseas, so receiving one as a gift was meant to be special. Instead, I'm left with two struggling plants and a disappointing experience.

My husband gave me a 6 month subscription for our 31st anniversary and I'm really disappointed. Out of the plants I received, only 2 are still alive and one of those isn't looking great. Four plants arrived in bad condition or died shortly after getting them. The issue is that they come in incredibly small pots with hardly any soil, so they don't have a chance to establish roots. When I contacted customer service, they first said these weren't even their products, then they refused to replace more than one plant even though I provided photos showing damage to all four. At $15 per plant (that's $10 plus $5 shipping), these are way too overpriced for their size. You can find much better options at a regular plant nursery for significantly less money. They don't follow through on their replacement policy and their business practices are really poor. Save your money and shop locally instead.

Succulents Box does carry some neat varieties at affordable prices and seems like a legit business. The problem is every single plant I've ordered from them has eventually died because of mealy bugs. It's frustrating since I've gotten some really unique species from them. If you decide to order, my advice is to keep the plant separate from your collection and treat it aggressively for mealy bugs right away. Hopefully that'll help you keep it alive.

I bought two plants from them, an Aloe vera and a Spider plant. The Aloe arrived in great shape and is still healthy today. Unfortunately the Spider plant came to me in rough condition with brown, droopy leaves. I tried nursing it back to health but it eventually died. I asked them to replace it but they declined since it had been more than two weeks. I think that's wrong because they shouldn't have shipped me a sick plant in the first place. I don't feel like I can trust this company and I'd steer clear.

These folks really know what they're doing. I picked out some gorgeous plants to give as gifts and my friends were thrilled with them. The gift concept is such a cool idea. I'm especially in love with the heart shaped planter, it's adorable. I ended up ordering some plants for myself too and six months later they're thriving beautifully. Everything shipped in the most charming packaging. I'm definitely going to be ordering again and couldn't be happier with my experience.

I got a couple plants for my mom's Mother's Day gift. The website didn't show which shipping carrier they use, so I tried emailing to ask because her address doesn't have a regular mailbox and packages usually get held for pickup. They never responded to my email. I posted about it on their Instagram and they messaged asking for my email to look into it, but then ghosted me. I commented again saying I couldn't recommend them to anyone given the lack of response, but still nothing. Eventually my mom did receive the package but it was badly damaged in transit. It only made it to her because they're from a small town and knew her by name, otherwise it would have been completely lost. I will never order from them again. The way they completely ignored my repeated attempts to reach out is unacceptable.