Sutra Beauty Reviews

They don't have a phone line for customer support. My product broke and I have no way to contact anyone to help me fix this.

They never got back to me. Never received what I ordered. My money is gone.

They sent me the wrong thing and I've been trying to reach out for two months now without a single response. I've emailed the American and international teams repeatedly, filled out their contact form on the website, and even messaged them on Instagram and gotten nothing back. Do not order from this place.

This is hands down the best hair tool brand out there. I've bought several different things from them and absolutely love every single one. All my purchases have worked amazingly and I still have them three years later with zero problems. Everything arrived when it was supposed to with no hiccups. Customer service answered my question about a preorder item within twenty-four hours and made me feel really taken care of. I'm a loyal customer and always come back to them for my hair stuff.

These are honestly the best hair tools I've ever owned. This company is fantastic and their tools are top notch. Seriously ten out of ten.

Returning was totally hassle-free. The item wasn't the right fit for me so I sent it back. Getting a return authorization was quick and simple. They kept me updated with tracking info as it shipped back and when it arrived at their warehouse. Once they got it, my refund went through right away and in full. The whole thing took about a week from when I asked for the refund to when the money hit my account. I've read some complaints online about their refund process but that definitely wasn't my experience at all.

I paid for something that was never shipped out. They're impossible to get ahold of and ignore all my emails and messages. These guys are running a scam.

I placed an order and paid for it but it never got shipped. I've tried reaching out to their customer service team many times and haven't gotten a single response. Really let down by this whole situation.

I really do love how well this product works when it's actually working. My hair comes out looking like a salon blow-out. But here's my major problem: I've gone through four of these in a year and each one quits working between three and four months. I'm guessing there's some kind of chip issue causing them to shut down on the same timeline. I bought the first one, then paid for shipping on a warranty replacement that died, then they sent another that failed too, then another one that died yesterday. There's zero warning before it stops. You'll go to turn it on one day and nothing happens. The device itself is fantastic, but there's definitely a manufacturing flaw. I'm not even a heavy user either, maybe five or six times a week and only when I'm going out or on video calls since I work from home. If not for this defect I'd give five stars, but I can't when I'm replacing it constantly every few months. I'm not misusing it or getting it wet. If anyone at the company reads this, you probably have either a chip problem or some kind of software issue that's automatically shutting these down after four months.

My friend worked at a big hair expo as a Sutra representative and still hasn't been paid for her work and skills. She's owed eight hundred dollars and they won't even talk to her about it. If you're thinking about working trade shows for them, think again.