Sutra Beauty sells hair styling tools and accessories. This page aggregates customer reviews and ratings to help shoppers understand what to expect from the brand. RetailCoupons.com displays honest feedback from verified purchases to inform your buying decision.
Sutra Beauty Reviews
1.8
16 reviews
What Shoppers Say About Sutra Beauty
Created with AI, based on recent reviews
Sutra Beauty receives polarized reviews that reflect a stark divide in customer experiences. Shoppers who report positive experiences praise the quality and durability of the hair tools, noting that products have lasted years without issues. These satisfied customers also highlight smooth ordering processes, timely deliveries, and hassle-free returns with quick refunds and tracking updates. However, the majority of reviews describe serious customer service failures. Customers report being unable to reach the company through available channels (no phone support), receiving wrong items, unresponsive email support across multiple attempts, and no resolution to order issues despite contacting the company repeatedly via email, contact forms, and social media over periods of weeks to months.
The core complaint is not about product quality but about accessibility and responsiveness. Multiple shoppers describe attempting to contact customer service without receiving any replies, leaving them unable to resolve problems with broken or incorrect orders. The company's apparent lack of reliable communication channels and failure to respond to customer inquiries represents the primary frustration, with some customers reporting money lost and no path to resolution.
Customer Reviews (16)
Sorted by: Most recentMichelle J.Feb 8, 2024
Honestly the worst thing I've ever bought. Broke down in less than two weeks. The customer support is basically nonexistent and the hair dryer just stopped functioning. Tried reaching out and got nowhere.
Alex P.Oct 27, 2023
Ordered the heating brush and it was terrible for my curly hair. Decided to return it but had to email them like five times before they finally sent me a return label. Then the refund took forever and didn't come in full either. They gave me seventy-nine dollars back when I paid one hundred and nine. This is a total rip-off. Seriously watch out before ordering from them.
Rachel K.Aug 2, 2023
Only buy if you're totally sure you want to keep it. I returned one of their items after trying it once just to test it out. They wouldn't give me my full refund and held onto thirty bucks with no real explanation. They claimed it wasn't brand new even though I literally just used it once. How else am I supposed to know if something works for me? The prices are insane and then they won't even refund you completely.
Christopher L.Dec 14, 2022
Don't get anything when it's on sale. I bought a curling iron on Black Friday for eighty bucks. The bigger barrel was the default setting and I didn't switch it before ordering, which was my mistake. I called customer service and asked about swapping it for the version that comes with different barrel sizes for one fifty. They said no exchanges and refunds were my only option. I put in my refund request right away but after almost a week they rejected it saying my order was final sale. My receipt doesn't show anything about final sale and neither does the product description on their site. Their customer service claims that anything bought on sale gets marked as final sale. It's nuts that they won't just take back a brand new product in exchange for me to spend another seventy dollars on different irons. They'd rather keep an unhappy customer and bad press. That's a terrible way to run a business.
Trevor W.Jan 21, 2022
Stay away from this place. Total scam operation. They take your cash and then nothing shows up.
Marcus T.Mar 4, 2021
Got a sutra hair dryer that started making weird noises after a few months. Took it back to where I bought it and they sent me a replacement. That one quit working too after a couple months, and this time the front actually melted. I could literally see sparks shooting out of it.
Sutra Beauty Review FAQ
What is Sutra Beauty's average rating on RetailCoupons.com?
Sutra Beauty is rated 1.8 out of 5 based on 16 customer reviews. The ratings show a polarized pattern, with 75 percent one-star reviews and 19 percent five-star reviews, and no middle-ground ratings.
What do satisfied customers praise about Sutra Beauty?
Shoppers who rate the brand highly consistently mention the quality and durability of the hair tools, with some reporting that products have worked well for three years or longer without problems. Positive reviewers also note reliable shipping, on-time delivery, and smooth return processes with quick refunds and tracking transparency.
What are the main complaints in negative reviews?
The primary complaint across negative reviews is unresponsive customer service. Customers report that the company lacks a phone support line and does not respond to emails sent to multiple addresses, contact form submissions, or direct messages on social media. Several reviewers describe waiting weeks or months without receiving responses to inquiries about wrong items, broken products, or missing orders.
Do customers recommend ordering from Sutra Beauty?
Reviews are mixed. Customers who have received correct orders and had positive product experiences recommend the brand highly. However, shoppers who encountered problems strongly advise against ordering, citing the inability to reach customer service as a deal-breaking issue. Consider the risk carefully if you may need support after purchase.
How can I write a review of Sutra Beauty on RetailCoupons.com?
You can submit a review on RetailCoupons.com based on your purchase experience with Sutra Beauty. Include details about product quality, shipping speed, customer service responsiveness, and whether your order arrived as expected. Honest feedback from verified purchases helps other shoppers make informed decisions.