Sweetgreen is a fast-casual restaurant chain serving salads, grain bowls, and other fresh menu items, with ordering available through its app, in-store kiosks, and delivery. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from Sweetgreen locations.
sweetgreen Reviews
2.9
23 reviews
What Shoppers Say About sweetgreen
Created with AI, based on recent reviews
Sweetgreen shoppers are deeply divided. Loyal customers praise the food quality and commend the customer service team for stepping up when problems occur, with some noting they order frequently through the app. However, nearly half of all reviewers gave one-star ratings, citing serious concerns: food safety issues (hair found in salad with no refund offered), inconsistent allergy policies that discourage customers with dietary restrictions, frustration with the shift to kiosk-only ordering that removes face-to-face interaction, and difficulties with order fulfillment, delivery routing errors, and refund policies that some describe as inflexible.
The core tension appears to be between Sweetgreen's food quality and its operational and customer service inconsistencies. While some customers report responsive support, others describe being denied refunds for legitimate complaints or stuck in loops trying to resolve order issues. The new kiosk ordering system is a particular pain point for customers who valued personal interaction, and the handling of allergy requests has alienated a segment of health-conscious diners.
Customer Reviews (23)
Sorted by: Most recentKevin R.Jan 22, 2025
Recently visited the Sweetgreen location in Short North, Columbus, and I gotta say I was impressed. I'm normally not into the whole organic thing, but that Caesar Kale salad was legitimately one of the best I've ever had. Everything about it was surprisingly excellent. Plus the staff was really welcoming and upbeat - Madison and Bryon especially were constantly friendly with big smiles. Sweetgreen definitely deserves credit for what they put out.
Hassan A.Nov 13, 2024
Terrible service from the manager who was rude and unprofessional. The workers themselves were nice but everything moved at a snail's pace. Not worth going back to.
Sarah M.Oct 23, 2024
Had a really bad time trying to order online for a work gathering. Spent over an hour attempting to place an order, but both the website and their system kept failing. When I tried through a third-party app, they said Sweetgreen's system was down. Couldn't get in touch with anyone at the company either - texting their customer service team just gave me an automated message saying they weren't open yet. I also tried ordering directly from their site, but there was no way to schedule delivery ahead of time, even though their homepage says they offer it. This was supposed to be quick and easy, but turned into a complete disaster. I'm frustrated enough that I won't be giving them another chance when I reschedule this event.
Thomas E.Oct 4, 2024
Jordon and Steph really hooked us up at the Houston Montrose location with incredible protein bowls loaded with their caramelized garlic steak. The quality of ingredients really shines through, everything was beautifully assembled, and the staff was wonderful!
Matthew C.Oct 4, 2024
The team at the Houston Montrose spot really took care of us with some incredible protein bowls featuring their caramelized garlic steak. The ingredient quality was outstanding, beautifully put together, and the service was top notch!
Rachel T.Jul 3, 2024
Their customer service has gotten better. Response times are still a bit slow, but the website chatbot is usually pretty useful when you need help.
Brandon T.Nov 28, 2023
When I'm in a rush, this is my go-to choice for a quick meal. Sure, it's not homemade, but I feel so much better after eating here compared to other chain restaurants. The Harvest Bowl is my top pick by far!
Tom B.Jul 19, 2023
Visited the relatively new location in Peabody, Massachusetts and was really let down by how the management operated. I saw a manager harshly criticizing a staff member about how the lettuce should be prepped instead of teaching them properly. This manager clearly needs some management training. It was uncomfortable watching this young employee get upset and nearly cry over being treated that way. Because of what I witnessed, I decided not to place an order there.
sweetgreen Review FAQ
What is Sweetgreen's average rating on RetailCoupons.com?
Sweetgreen is rated 2.9 out of 5 based on 23 customer reviews. The ratings are highly polarized: 43 percent gave one star, while 35 percent gave five stars.
What do customers praise about Sweetgreen?
Satisfied customers highlight the quality of the food and commend Sweetgreen's customer service team for responding when issues arise. Many loyal customers report ordering frequently through the app and express confidence in the brand.
What are the most common complaints about Sweetgreen?
One-star reviewers report serious concerns including food safety issues (such as foreign objects in meals with refunds denied), confusing or contradictory allergy policies, frustration with the shift to kiosk-only in-store ordering that eliminates face-to-face interaction, and difficulties resolving order issues such as incorrect location routing and inflexible refund policies.
Do customers recommend ordering from Sweetgreen?
Recommendations are mixed. Repeat customers who have had positive experiences strongly recommend Sweetgreen, particularly for app-based delivery orders. However, customers who have encountered food safety issues, allergy concerns, or refund problems express significant reservations and caution others.
How can I write a review of Sweetgreen on RetailCoupons.com?
You can submit a review of your Sweetgreen experience on RetailCoupons.com by visiting the store page and clicking the review submission option. Share details about your ordering method (app, kiosk, or counter), food quality, customer service interactions, and any issues you encountered to help other shoppers make informed decisions.