Sweetgreen is a fast-casual restaurant chain serving salads, grain bowls, and other fresh menu items, with ordering available through its app, in-store kiosks, and delivery. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from Sweetgreen locations.
sweetgreen Reviews
2.9
23 reviews
What Shoppers Say About sweetgreen
Created with AI, based on recent reviews
Sweetgreen shoppers are deeply divided. Loyal customers praise the food quality and commend the customer service team for stepping up when problems occur, with some noting they order frequently through the app. However, nearly half of all reviewers gave one-star ratings, citing serious concerns: food safety issues (hair found in salad with no refund offered), inconsistent allergy policies that discourage customers with dietary restrictions, frustration with the shift to kiosk-only ordering that removes face-to-face interaction, and difficulties with order fulfillment, delivery routing errors, and refund policies that some describe as inflexible.
The core tension appears to be between Sweetgreen's food quality and its operational and customer service inconsistencies. While some customers report responsive support, others describe being denied refunds for legitimate complaints or stuck in loops trying to resolve order issues. The new kiosk ordering system is a particular pain point for customers who valued personal interaction, and the handling of allergy requests has alienated a segment of health-conscious diners.
Customer Reviews (23)
Sorted by: Most recentDavid L.Jun 7, 2023
Fresh, quality ingredients. We could all use more of this kind of food in our diets. Try their honey chicken bowl if you get a chance - it's fantastic
Patricia K.Mar 21, 2023
The taste is definitely there, but the calorie count is way too high. It would be great if they could develop some lighter options for people watching their intake.
sweetgreen Review FAQ
What is Sweetgreen's average rating on RetailCoupons.com?
Sweetgreen is rated 2.9 out of 5 based on 23 customer reviews. The ratings are highly polarized: 43 percent gave one star, while 35 percent gave five stars.
What do customers praise about Sweetgreen?
Satisfied customers highlight the quality of the food and commend Sweetgreen's customer service team for responding when issues arise. Many loyal customers report ordering frequently through the app and express confidence in the brand.
What are the most common complaints about Sweetgreen?
One-star reviewers report serious concerns including food safety issues (such as foreign objects in meals with refunds denied), confusing or contradictory allergy policies, frustration with the shift to kiosk-only in-store ordering that eliminates face-to-face interaction, and difficulties resolving order issues such as incorrect location routing and inflexible refund policies.
Do customers recommend ordering from Sweetgreen?
Recommendations are mixed. Repeat customers who have had positive experiences strongly recommend Sweetgreen, particularly for app-based delivery orders. However, customers who have encountered food safety issues, allergy concerns, or refund problems express significant reservations and caution others.
How can I write a review of Sweetgreen on RetailCoupons.com?
You can submit a review of your Sweetgreen experience on RetailCoupons.com by visiting the store page and clicking the review submission option. Share details about your ordering method (app, kiosk, or counter), food quality, customer service interactions, and any issues you encountered to help other shoppers make informed decisions.