Swim & Sweat sells competitive swimwear and aquatic apparel designed for swimmers and water sports enthusiasts. This page aggregates shopper ratings and reviews to help you evaluate the store's products, shipping, returns, and customer service before making a purchase.
Swim & Sweat Reviews
1.6
17 reviews
What Shoppers Say About Swim & Sweat
Created with AI, based on recent reviews
Swim & Sweat is rated 1.6 out of 5 by 17 shoppers, with a majority of reviews expressing significant dissatisfaction. The most common complaints center on poor customer service, with shoppers reporting that the company refuses to help with delivery errors, damaged products, and quality defects. Additional concerns include lengthy shipping times, unexplained additional fees during returns, sizing inconsistencies despite careful measurement, and inventory issues where popular sizes remain constantly out of stock. On the positive side, a small number of shoppers praise the swimsuit quality itself, noting that the products do resist chlorine damage when they arrive in good condition.
The store's approach to customer issues appears to be a major pain point. Shoppers describe experiences where customer service acknowledged problems but declined to issue refunds or replacements, while others report being charged hidden fees not clearly disclosed during the return process. Long-time customers have expressed disappointment at losing loyalty over relatively small amounts, suggesting that even established relationships do not guarantee responsive support. The combination of product quality inconsistency, logistical delays, and unresponsive customer service has left most reviewers with negative experiences.
Customer Reviews (17)
Sorted by: Most recentRebecca H.Oct 14, 2024
Their customer service is basically nonexistent. I left six different messages asking for help and they never picked up the phone. Five emails went unanswered. Never got a single call back or response to any of my messages.
Christine S.Oct 10, 2024
I've bought from this company in the past but something's changed. Their swimsuits now seem to be made with heavier material and they're really uncomfortable. And don't even get me started on their customer service, which basically doesn't exist. I had a question about returning something, so I emailed and left a voicemail but got no response from anyone. I'm done with Swim and Sweat. Won't be ordering from them anymore.
Linda P.Jun 6, 2024
I ordered online and the suits showed up but didn't fit right. I tried to process an exchange online but couldn't get it to work, and the system kept saying my order number was invalid. I called multiple times to arrange a return and left messages but nobody called me back. On another call, I found out the mailbox was full and the system just hung up on me. Their return instructions said to use the order number, but that wouldn't work in the system. I had to call again and go through different menu options just to find out I needed to use a different number. I was so frustrated that I just paid the $6.95 handling fee to get the return processed.
Victoria N.Jun 6, 2024
I ordered a size 16 but received a size 6 instead. None of my emails or phone calls got any response from them. Their customer service is awful. I won't be shopping with them again.
Dorothy L.Jun 4, 2024
I wish I could rate Swim & Sweat a zero! Ordered two swimsuits and got hit with a Canadian Customs fee around $40. Neither of them fit right, so I sent them back and paid another $40 in fees. I've tried emailing with no response and calling but the voicemail is always full. I want to know when I'm getting my refund. This has been going on since early May.
Heather M.May 22, 2024
As a first-time customer, I was promised free shipping and 15% off for signing up with my email, but the sizing was completely off. I measured myself carefully and even had my husband double-check my measurements, yet the items still came in too small in the bust area. Now I have to pay an additional fee to send them back, which is a total rip-off. I've called several times but their voicemail is always full and I couldn't even leave a message, so I tried emailing instead. I swim every day and won't be recommending this company to anyone.
Swim & Sweat Review FAQ
What is Swim & Sweat's average rating on RetailCoupons.com?
Swim & Sweat is rated 1.6 out of 5 based on 17 customer reviews. The majority of reviews are one-star ratings, indicating widespread dissatisfaction among shoppers.
What do shoppers praise about Swim & Sweat?
A small percentage of reviewers note that the swimsuits themselves offer good quality and genuine chlorine resistance when received in working condition. Some shoppers also mention that the company handles returns and exchanges reasonably well.
What are the most common complaints about Swim & Sweat?
The most frequent issues include unresponsive customer service when orders are delivered to wrong addresses or products arrive damaged, quality defects appearing after minimal use with no refund or replacement offered, sizing inconsistencies despite following the size chart, unexplained additional charges on returns beyond advertised fees, long shipping delays, and chronic inventory shortages for popular sizes.
Do shoppers recommend Swim & Sweat?
Based on the review ratings, most shoppers do not recommend the store. Even loyal, long-time customers have expressed disappointment and stated they no longer recommend it to others. The low overall rating reflects widespread regret over purchases.
How can I write a review of Swim & Sweat?
RetailCoupons.com welcomes reviews from verified shoppers. Share your experience by rating the store and describing your purchase, delivery, product quality, returns process, and customer service interactions. Honest, detailed reviews help other shoppers make informed decisions.