Tadashi Shoji specializes in formal occasion dresses, cocktail attire, and special event wear. This page aggregates verified customer reviews to help shoppers understand real experiences with the brand's products and service. Read what customers say about dress quality, shipping, returns, and customer support before placing an order.
Tadashi Shoji Reviews
1.4
8 reviews
What Shoppers Say About Tadashi Shoji
Created with AI, based on recent reviews
Tadashi Shoji receives overwhelmingly negative feedback, with shoppers reporting serious issues across order fulfillment, customer service responsiveness, and product quality concerns. The most frequent complaints involve unshipped orders, non-responsive customer service representatives, lengthy refund processing delays, international shipping costs that exceed the dress value, and discrepancies between online product images and items received. One shopper noted the dresses appeared cheaper and lower quality in person than advertised online, while another reported fabric that felt like costume material rather than quality garment construction.
A small number of shoppers praise the dress quality and design, with one rating the store 4 stars and noting that customer service eventually responded after follow-up contact. However, even satisfied customers acknowledge that refund processing takes longer than expected. The overwhelmingly one-star rating distribution suggests that order processing failures and customer service breakdowns are systemic issues that significantly outweigh positive product feedback.
Customer Reviews (8)
Sorted by: Most recentDavid R.Oct 7, 2025
Placed an order for a dress and it never shipped. After waiting over a week with no movement, I tried reaching customer service but got no response. They promised a specific delivery date, which was the main reason I ordered in the first place. Don't order here if you need your dress by a certain time.
Rachel K.Jul 20, 2025
Avoid ordering from here if you're outside the US. I bought a couple dresses shipped to the UK and when they arrived, they looked way cheaper than online and neither fit right. Returning both items cost me over £100 in shipping alone, and that was the most affordable option I could find. Just not worth the expense unless you're domestic.
Susan H.Jun 16, 2025
Charged $268 for a dress that wasn't the right size. Had to pay an extra $28.67 to ship it back, never received the correct size or my money, and now they won't respond to anything except automated emails. The website wouldn't even let me submit a rating below four stars.
Lisa C.Dec 13, 2023
This situation turned into a nightmare. I actually love their dresses and own several already. For my son's wedding, I decided to order directly from them instead of another retailer since they had better selection. Before ordering, I called to confirm their return policy if I bought three and sent back two, which the rep said was fine. The three dresses arrived, I chose one and returned the other two in original condition within a week. A little over a week later the return got confirmed. Then everything fell apart. Almost three weeks passed with no refund, then I got an email claiming I'd altered one of the dresses, which I absolutely didn't do. They made no mention of the second dress at all. I tried calling and emailing multiple times with zero response. Finally after two days they emailed saying they were standing by their accusation. I pushed back and asked what happened to the other dress I'd returned, pointing out they must've mixed things up. They eventually emailed a refund for that second dress, but I'm still out over $500 for the dress they falsely claimed was damaged.
Angela D.Nov 18, 2021
The dress quality is fantastic, no complaints there. I did return one item because the sleeves were too loose, though going down a size would've been too snug. Refund processing took a bit longer than usual, but the team reached out to me quickly after I contacted them about the status. Their customer service actually came through. Happy with my purchase overall and I'm planning to order again.
Tom B.Sep 3, 2019
My wife bought a dress online and things went wrong from the start. The confirmation email ended up in spam, which should've been my first red flag. When the package arrived, the dress looked nothing like the pictures online and the fabric felt super cheap, almost like a costume. We sent it back in perfect condition but three weeks later still no refund. I called and spoke with customer service who basically told me to wait around while they process it whenever they feel like it. I wound up disputing the charge with my credit card. Steer clear of this company.
Patricia L.Jan 24, 2019
Had a really bad experience ordering from this company's website. The customer service person was rude, kept cutting me off mid-sentence, and came across as very unprofessional. For how expensive these dresses are, the customer support is shockingly bad. I'd skip shopping here altogether.
Jennifer M.Oct 27, 2014
Ordered this dress and unfortunately it ran small on me. The style was really nice and I would've kept it if I'd sized up instead. Shipping took longer than expected too, which was disappointing. I did have better luck with another retailer previously whose delivery was quicker.
Tadashi Shoji Review FAQ
Why does Tadashi Shoji have such a low rating?
The store is rated 1.4 out of 5 based on 8 reviews, with most complaints centered on order fulfillment failures, unresponsive customer service, and slow refund processing. Multiple shoppers report orders that never shipped and inability to reach support teams except through automated responses. These operational issues appear more prevalent than product quality problems.
Do customers recommend ordering from Tadashi Shoji?
The vast majority of reviewers discourage others from ordering directly from the store, particularly if they have time-sensitive needs or live outside the US. One customer explicitly advised against ordering if a specific delivery date is required. International shoppers specifically noted that return shipping costs made purchases prohibitively expensive.
What is the biggest complaint about Tadashi Shoji orders?
Customer service responsiveness is the most serious recurring issue. Shoppers report being unable to reach representatives for weeks, receiving only automated emails in response, and experiencing delays in refund processing. One customer who was promised a specific delivery date had their order sit without shipping for over a week.
Are there any positive aspects to ordering from Tadashi Shoji?
One shopper gave a 4-star rating and praised the actual dress quality and design, stating the fabric and construction are fantastic. This same customer noted that customer service eventually came through after proactive follow-up contact. However, this positive experience is an outlier among the reviews.
What issue do international shoppers experience?
Customers ordering outside the US report that return shipping costs are prohibitively expensive, with one UK-based shopper citing over £100 in return postage. Additionally, international customers noted that dresses arrived looking cheaper and of lower quality than they appeared on the website, making returns financially impractical.