Ted's Camera Stores Australia sells cameras and camera equipment both online and through physical locations. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the retailer's service, delivery, and product quality based on actual purchase experiences.
Ted’s Camera Stores Australia Reviews
1.8
11 reviews
What Shoppers Say About Ted’s Camera Stores Australia
Created with AI, based on recent reviews
Ted's Camera Stores Australia receives a heavily negative rating of 1.8 out of 5 from 11 shoppers, with the vast majority reporting serious fulfillment and customer service failures. Recurring complaints center on orders that never arrive or arrive months late without communication, wrong items shipped, ignored calls and emails, and lack of transparency about stock availability or delivery timelines. One positive experience noted responsive staff who processed a refund quickly and kept a customer informed.
The store's most critical weakness is order management and post-sale communication. Shoppers report waiting a month or longer for deliveries with no updates, unresponsive phone lines, unanswered emails, and staff unable to provide information when customers visit in person. The one five-star review stands out as an exception, highlighting that when staff do engage directly, they can resolve issues promptly. However, this positive experience appears isolated against a pattern of systematic communication breakdowns that have left most customers frustrated and unlikely to return.
Customer Reviews (11)
Sorted by: Most recentJennifer K.Jan 22, 2021
I bought a cable for click and collect that should have been ready in four days. It's now been over a week and still nothing. My account got charged right away, but the company won't tell me anything about my order. I've sent multiple emails and all I got back was a message saying they're backed up on responses.
Ted’s Camera Stores Australia Review FAQ
What is Ted's Camera Stores Australia's average rating?
Ted's Camera Stores Australia is rated 1.8 out of 5 based on 11 customer reviews posted to RetailCoupons.com. The vast majority of reviews (73 percent) are one-star ratings, with 18 percent five-star ratings and limited middle-range feedback.
What do customers complain about most?
The primary complaint is order fulfillment failure. Multiple shoppers report orders that never arrive or take significantly longer than promised (weeks to months), combined with minimal communication about delays. Customers also report ignored phone calls and emails, wrong items shipped, and staff unable to provide order status information either by phone or in person.
Are there any positive aspects mentioned?
One customer praised Ted's for responsiveness when contacted through the website's chat function, noting the team processed a duplicate order refund quickly (within three business days) and provided regular updates. This suggests that when staff do engage directly with customers, they can deliver adequate service.
Do shoppers recommend Ted's Camera Stores Australia?
Based on the review feedback, most customers explicitly state they would not recommend or return to Ted's Camera Stores Australia. The one positive review did not include a recommendation statement. The pattern of unresolved orders and communication failures has made the retailer unreliable in customers' eyes.
How can I write a review for Ted's Camera Stores Australia?
RetailCoupons.com welcomes reviews from verified shoppers. When submitting a review, be specific about your experience: include what you ordered, when, how long delivery took, and whether you received communication updates. Detailed feedback about customer service interactions (phone, email, chat, or in-store) helps other shoppers make informed decisions.