Drybar Reviews

If zero stars were possible, I'd use it. I bought something online and literally within minutes realized I needed to cancel. I sent multiple cancellation requests via email, got auto-responses on a couple, and they completely ignored me. Instead, they sent the purchase confirmation, then immediately sent the shipment notification. They had my cancellation messages right in front of them but proceeded anyway. I know they'll give me the runaround about returning it too, but I'm not letting this go. This company has absolutely no customer service and doesn't care one bit about what customers need.

My husband got me the pricey Buttercup hair dryer for Mother's Day, and it literally broke while I was using it in November. The piece just snapped. I'd only had it for six months. The company says they have a year warranty, so I figured it'd be replaced. After a lot of back and forth emails and calls, they finally agreed to swap it out, but only if I shipped it to them first. I sent it via a major carrier and they confirmed delivery on December 5th. Fast forward to January 23rd, and they sent me the wrong item as a replacement. A $200 hair dryer gets swapped out for a curling iron. The store wouldn't just replace it for me directly, so now I've been waiting almost two months dealing with this mess and I still don't have what I paid for. This company clearly doesn't care about making customers happy.

This company is a nightmare. If you need to return something, you have to track down a return number first. Their email address doesn't work and bounces everything back. There's no return address listed anywhere on their website and absolutely no other way to get in touch with anyone. No phone line, no online chat, nothing. Stay away from this place entirely.

My round brush hair dryer with the smaller barrel has been falling apart. The bristles keep coming loose and the handle gets way too hot to use safely. It's only been about a year and a half since I bought it, which is pretty disappointing for a product at this price point. When I tried to get it replaced, they wanted the original receipt. Mine was too faded to read after normal wear. I sent them photos of the item and the packaging barcode, thinking that would be enough proof, but they basically said they couldn't help me. I really do like their products, but it seems like they don't stand behind what they're selling or care much about keeping customers happy.

I'd give zero stars if the system allowed it. My curling wand has only been with me about a year and a half, and now when I try to use it, it powers on and heats up fine, but then shuts off the moment I start curling my hair. I bought it at a big box retailer and they can only go back a year in their system, so they suggested I contact the brand directly. I don't keep receipts from purchases that long ago, and when I called for help, they told me I had to provide proof of purchase. I offered to send them pictures of the wand itself, but apparently that wasn't acceptable. They basically told me there was nothing they could do to help solve my problem.

I've had my membership for quite a while now, and things used to be much better. In the early days, the place ran smoothly and appointments stayed pretty much on track. That's changed a lot lately though. The quality of your hair service can be hit or miss, but the worst part is how consistently behind schedule they run. Last time I was there, I didn't get seated until 40 minutes after my appointment was supposed to start. This happens over and over, and I'm getting tired of it. There are newer blow dry places opening up that seem way more organized, so I'm probably going to cancel my membership and give them a shot instead.

The staff at the location I visited treated me pretty poorly from the moment I arrived. The receptionist offered me water early on but never actually brought it, while other customers got their drinks without any issue. I had a coupon that was supposed to work for my appointment, but on the day of my visit, the receptionist suddenly said it was only good on certain days. When I asked where that restriction was written, neither they nor the manager would show me anything in writing. I felt like they didn't really value me as a paying customer, and since I'd already gotten the service, I ended up paying more than expected. When I reached out with my concerns, I got a bland apology with no real effort to make it right. They claim the owner reads feedback, but I haven't heard anything back. I'm sharing this so other people know what to expect.

I absolutely love the visual branding and marketing approach of this brand. It's catchy and clever, definitely a brilliant concept. The actual products are solid too. Maybe they cost a little more than some alternatives, but comparing them to other upscale haircare lines, Drybar comes out ahead. The scent is really nice and my boyfriend uses it without any self-consciousness. Plus they stand behind their items with a full year warranty and sell them at huge retailers like Ulta and Nordstrom. It's a quality brand. My advice: don't bother with their brush that resembles the wet brush line. It's essentially the same product with just a softer handle. That said, it's so cute I had to grab one anyway.

I have to say their branding is fantastic. The whole concept and color scheme are super clever, and the product names are witty and fun. That part is definitely genius. But do the actual products live up to all that great marketing? Yeah, they really do. The prices are a bit steep, but stacked up against other premium brands like Sebastian or those other high-end lines, Drybar holds its own. The smell is fantastic and honestly, even my friend borrowed some of my hairspray without worrying about how it looked. They back everything with a full year warranty and you can grab them at major retailers like Ulta and Sephora. Their quality is solid. One heads up though: skip the brush that looks similar to the wet brush brand. It's basically the same thing, just with a softer handle. Still, it's adorable so I couldn't resist.

Think twice before buying from this brand. I got their popular hair dryer and it quit working after just a couple of months. I barely used the thing, maybe fewer than ten times total. The hair dryer broke after one trip where I used it abroad and it just stopped working. There should be much clearer safety warnings on products like this.