The Handmade Soap Company sells artisanal soaps and bath products, with an emphasis on fragrances and handmade quality. This page shows what shoppers say about the store, including ratings and detailed reviews that help you understand whether their products and service meet your needs.
The Handmade Soap Company Reviews
3.5
15 reviews
What Shoppers Say About The Handmade Soap Company
Created with AI, based on recent reviews
The Handmade Soap Company receives polarized feedback, with 60 percent of shoppers rating the store five stars. Satisfied customers consistently praise the quality and fragrance of the soap products, with particular enthusiasm for scents like Lemongrass and Cedarwood. Shoppers also highlight responsive and helpful customer service, noting that staff members go above and beyond to resolve issues such as missing items and order mistakes. Several reviewers mention receiving beautifully packaged products and complimentary samples.
Negative reviews center on two main issues. Some customers report discrepancies between product descriptions online and ingredient labels received in orders, with concerns about synthetic ingredients when natural products were expected. Additionally, at least one reviewer raised concerns about the company's use of cultural and spiritual language without authentic connection to those traditions. A handful of shoppers have also experienced difficulty reaching customer support when attempting to address concerns, which contrasts with the positive service experiences others report.
Customer Reviews (15)
Sorted by: Most recentDaniel F.Jan 1, 2026
Pretty hypocritical approach here. This company uses language and concepts from cultural and spiritual traditions but then dismisses those same traditions and the people who practice them. Would appreciate if they found their own identity instead of borrowing from ours.
Michelle K.Dec 15, 2025
Had a small mix-up with my order but contacted support and got the missing item within a couple days. Thanks to Donagh for jumping on it so fast - really grateful for the quick fix.
Ashleigh D.Dec 6, 2025
Can't get enough of this Irish company! Their Lemongrass & Cedarwood scent has me totally hooked. Got a box of goodies that was beautifully wrapped up, and I was really pleased that two out of the three items in my mystery box had that same scent.
Brenda N.Jul 14, 2025
These are beautiful quality items. Tried the complimentary cedarwood hand soap, body wash, shampoo and conditioner at a hotel and was impressed with how the fragrance stayed around and smelled so nice. Don't really worry about whether things are organic or not, but the products are luxurious and smell fantastic - I'd say go for it if you want something with a really good scent. Picked up a few more while visiting the area.
Diane C.Jul 4, 2025
Ordered thinking I was getting all-natural products based on what the website showed, since I have sensitive skin. When the package arrived, the ingredient label was totally different from what was listed online and had a bunch of synthetic stuff I try to avoid. Tried reaching out about returning it but never got a response back. The fast shipping and nice packaging were good, but I felt like the company wasn't being upfront about ingredients or customer service. Not ordering again.
Patricia R.Jun 21, 2025
Amazing customer service experience here. I accidentally ordered the wrong item - it was supposed to be a gift for someone overseas. Called late Thursday afternoon and a staff member named Jo picked up even though the team had left for the day. She took down my information and said they'd follow up the next day. But that same evening, I got an email confirming my corrected purchase went through and my original order was cancelled. Someone definitely put in extra work! The company deserves credit not just for quality products but for how genuinely they care about their customers. Really impressed with Jo and the whole team.
Victoria H.Jun 10, 2025
Was let down when I saw the warning labels on the products - I thought I was purchasing something made with quality natural ingredients. Won't be ordering again.
David S.Feb 25, 2025
Big disappointment - ingredients listed on the website don't match what's on the bottle. There are a bunch of chemicals printed on the packaging that aren't mentioned anywhere online.
Thomas M.Jan 29, 2025
Customer service takes forever to get back to you. Plus their soap bars shrunk - now you get 100g for the same price that used to get you 140g. Every shop carrying their stuff has the same pricing as the website.
The Handmade Soap Company Review FAQ
What is The Handmade Soap Company's average rating?
The store is rated 3.5 out of 5 based on 15 customer reviews on RetailCoupons.com. The ratings are highly polarized, with 60 percent five-star reviews and 27 percent one-star reviews, indicating notably different experiences across shoppers.
What do shoppers praise most about The Handmade Soap Company?
Customers frequently highlight the quality and fragrance of the soap products, with several mentioning specific scents that impressed them. Shoppers also commend the company's customer service, noting instances where staff resolved issues quickly, including missing items and order mistakes. Many reviewers appreciate the presentation and packaging of their orders.
What complaints do shoppers mention?
The primary complaints involve discrepancies between product information shown on the website and ingredient labels on received items, particularly regarding whether products contain natural or synthetic ingredients. Some shoppers have also reported difficulty reaching customer support when trying to address concerns or returns. One reviewer raised concerns about the company's use of cultural and spiritual language.
Do shoppers recommend The Handmade Soap Company?
Recommendations are mixed. Many five-star reviewers express strong satisfaction and indicate they would purchase again, particularly praising product quality and service responsiveness. However, one-star reviewers have had negative experiences with product accuracy and support responsiveness, making this a store where experiences vary considerably.
How can I write a review for The Handmade Soap Company?
If you have purchased from this store, you can share your experience on RetailCoupons.com to help other shoppers make informed decisions. Reviews should reflect your honest experience with the products, shipping, packaging, and customer service.