Thompson Cigar Company sells cigars and related products through its e-commerce website. This page features real shopper ratings and reviews to help you understand customer experiences with the retailer's products, website functionality, payment processing, shipping, and customer service.
Thompson Cigar Company Reviews
1.1
24 reviews
What Shoppers Say About Thompson Cigar Company
Created with AI, based on recent reviews
Thompson Cigar Company is rated 1.1 out of 5 by 24 shoppers, with 92% giving one-star ratings. Reviewers report severe problems across multiple areas: repeated unauthorized charges and payment processing errors that result in multiple deductions from bank accounts, website access issues that lock customers out of accounts for extended periods, and malfunctioning account verification systems. Additional complaints include orders stuck in processing status for two or more weeks, unexpected enrollment in paid monthly subscription services with difficult cancellation processes, and unresolved delivery and refund issues.
No positive feedback appears in recent reviews. Customers describe customer service as unresponsive or unhelpful when attempting to resolve problems. Several long-term customers report abandoning the company after recent negative experiences, indicating a decline in service quality. The recurring theme across reviews is that technical and administrative failures prevent successful purchases and create financial frustration for shoppers.
Customer Reviews (24)
Sorted by: Most recentJennifer K.Jun 12, 2023
This company picks certain customers to post fake reviews and inflates their ratings. They've charged people for items that never showed up. Better options exist out there. Check other websites if you don't believe me.
Justin E.Feb 6, 2023
This business is lazy and constantly ships incomplete orders. Most of their website inventory is out of stock. And they always drag their feet shipping. I order a few boxes and it takes them 3 or 4 days just to get packages out. There's zero reason not to ship in 24 hours except pure laziness. Then it takes two weeks to arrive with no real tracking details. The tracking just says it was handed to a USPS partner, whatever that means. Half the time I get my cigars fine, the other half my boxes show up completely empty despite appearing sealed and paid for. Terrible operation. Don't spend money here.
Leonard C.Dec 2, 2022
I've purchased thousands of cigars from Thompson over several years. Starting around 2021 I noticed some of their cigars in loose packs or bundled with others had burning issues even though they were name brands like Cohiba and Macanudo. I'm pretty sure Thompson buys second quality cigars from manufacturers as loose stock and resells them without mentioning they're defective. I won't buy from them anymore because roughly 30 percent of what I ordered in the past year or so are poorly made and don't smoke right. What's the point of a 30 percent discount if you can't actually smoke 30 percent of the product?
Thompson Cigar Company Review FAQ
What do shoppers say about Thompson Cigar Company's payment processing?
Multiple reviewers report serious payment problems, including unauthorized duplicate charges, rejected transactions that still result in account deductions, and payment failures that repeat when customers attempt reorders. Some shoppers also note the site does not accept PayPal, requiring credit card entry directly.
Are there complaints about website functionality?
Yes. Reviewers report being locked out of their accounts without explanation, requiring 48-hour waiting periods to regain access. One customer noted the site underwent a problematic app update that caused access issues and persisted even after multiple phone calls to customer service.
What shipping and fulfillment issues have customers experienced?
Shoppers report orders stuck in processing status for two or more weeks, incorrect delivery locations (one customer received an order in New Jersey despite living in New Mexico), and unresolved refund or replacement requests even after contacting support.
Have customers had problems with subscriptions?
Yes. At least one reviewer was enrolled in a monthly $14.95 subscription without explicitly requesting it and found the cancellation process extremely difficult. This appears to have happened during a routine purchase.
How do shoppers rate their customer service experience?
Customer service receives consistent criticism. Reviewers describe support as unresponsive, unhelpful, or unwilling to resolve issues. Problems include age verification forms that don't function as described, long wait times for account access restoration, and refusals to issue refunds or send replacement orders.
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