Thorne Reviews

We bought into all the hype from celebrity endorsements about how great this company was. When we reached out asking for independent lab testing and actual scientific proof that their prices were justified, they straight up refused and were pretty rude about it. These guys are no different from the rest of the sketchy supplement industry. If you're going to charge premium prices, you should back it up with real evidence about your ingredients and whether your stuff actually works.

Used to be great but something's changed. I think it's the new customer service team they brought on. I've been emailing back and forth with someone named Abby and she clearly doesn't know what she's doing. Also tried getting info on when a out of stock item would be restocked and got three different answers from three different people in two days. Still waiting on it. My husband and I have been loyal customers for over 18 years, and I've wasted about 4 hours trying to get my test results sorted between chat, email, and a phone call where I was on hold for an hour before the line just dropped when someone finally picked up. Really hoping they can fix these issues soon because there are tons of other companies out there that do better.

Their service is completely bonkers. Ordered something I needed to send back. Hit up their chat and was told return instructions would come by email. A week passes and nothing shows up. Emailed the company directly asking for those instructions and got silence. Finally called and waited forever on hold. Told them I had a return and a rep named Christy said to find a box, put the item in, seal it up, and ship it out. Really helpful there. I asked for the address and she was reluctant to provide it. I asked her to spell it and she just recited it fast. Asked a second time for spelling and she spelled it but seemed really bothered by it. Needed one more thing answered, she looked it up, and brought back the RMA number. That's literally what I needed from the start, not the tutorial on how to pack a box. I'm stopping all my auto-ship orders and going with a different company instead. Not dealing with this.

The supplements work great but returning things is an absolute nightmare. Their customer service is legitimately crazy. I ordered something that wasn't right for me so I needed to send it back. I reached out on their chat and they said they'd email me return details. Days go by, nothing. I emailed directly asking for those instructions and still got nothing. Finally I called them up. After being on hold forever, I got someone named Christy and said I needed to return something. She told me to get a box, put the item in it, tape it shut, and mail it back. Thanks for that incredibly obvious tip. I had to ask for the mailing address and she acted like she didn't want to give it to me. When I asked her to spell it out, she just said it again real fast. I asked again and she spelled it but seemed annoyed about it. Then I needed one more piece of information, she went to find it, and came back with the RMA number. That RMA and the address were literally all I needed to start with instead of instructions on how to wrap a package. I'm canceling all of my subscription orders and switching to a different brand. Not worth dealing with this.

Products are really good. Takes a bit longer to ship than you'd want, but I work around it by ordering well ahead of time.

Amazing products. Shipping is slower than I'd like but now I just plan ahead and order early.

These products are fantastic. Shipping does take a bit longer than ideal but I just place my orders well ahead of when I need them now.

Quality supplements. Dependable delivery. We're repeat customers.

The products are solid quality. Shipping is dependable. We keep coming back.