Timex Reviews

Caught Timex running an unreal 50% off promotion so I grabbed two watches. Both showed up at the same time, but one was damaged. I reached out and they printed a return label and sent it to me within an hour. Popped it in the mail on Saturday, and by the following Wednesday they texted me that they got it and issued my refund immediately. Timex is completely reliable and I'll shop with them again. The other watch is absolutely gorgeous, I adore wearing it. Timex gives fantastic value and I've got two now with plans to keep collecting.

Bought a Timex and ran into trouble with the chronograph button a few months later. Sent it back about a month before warranty ran out. It sat at the shipping facility for more than a month before moving. Then nothing for months after they got it. Sent an email asking for an update and they take a full week just to respond, always saying to hang tight. It's been over half a year now and still waiting. My most recent message has gone unanswered for almost a week. Pretty sure I'm never seeing that watch again. Definitely going with a different brand next time.

Got a new Timex and the chronograph button started acting up after a couple months. Submitted it for warranty service with about a month left on the coverage. The item was stuck at the post office for over a month before getting shipped out. After they received it, radio silence for two months straight. Finally emailed to check on things and got told to just wait, with responses taking a full week each time. Now it's past half a year and still no watch. My latest message asking for an update hasn't been answered in almost a week. At this point I'm convinced I'm never getting it back. Timex lost a customer for life.

Horrible customer service experience. They advertise a simple returns process but it's anything but. Bought a watch that arrived fast enough, but it wasn't right for who I was buying it for. Tried to set up a return and got nowhere. Responses come in quick but seem automated, and even though they say they'll generate a shipping label, it never actually happens. Attempted to reach a real person repeatedly with zero luck. Do yourself a favor and look elsewhere.

Always respected Timex as a brand, but they really let me down with how they handled my limited-edition watch order. Ordered a limited-edition piece that showed as in stock on the site. Got my confirmation and waited eagerly for ten days. Then they emailed saying they couldn't fulfill it because it wasn't available anymore. What bugs me is while I'm getting told it's sold out, I'm seeing other people online with pictures of the exact same watch. Feels like my order got pushed to the back of the line or forgotten about. They threw a 30% discount for future shopping at me, but when they already have 25% off across the board, it barely feels like an apology. Mistakes happen, I get it, but the delayed responses, no real solution offered, and a discount that doesn't match what I lost has made me question whether I'd ever order from Timex again. Hoping they fix their stock management and how they communicate with customers.

Everything about this was poor. My order just vanished with zero warning and they never explained why. Support kept bouncing me between departments that supposedly were working on it, but I never found out which one or got any confirmation anything was happening. The site isn't great either, and when they claim two to three day shipping, expect more like six days since it takes them over two days just to process and send the thing.

Grabbed a watch that came with 30% off. The box opened and it was the wrong model. Phoned customer service and they printed a return label, then mentioned if I wanted to reorder they'd honor that same discount supposedly. But they said they don't do straight exchanges. Got put on hold for what felt like forever, then an email arrived offering 25% off because the 30% promo 'ran out'. I can get past receiving the wrong watch, but not matching the original discount for a replacement is unbelievable. Current reviews and ratings paint the whole picture for you.

Created an account and was trying to snag a deal. Added something to my cart and refreshed, then the site booted me out. When I logged back in, the item was already gone. Not buying from Timex anymore.

Got let down badly by a Timex distributor overseas, so I contacted the main Timex office here in the States. They truly came through for me. Not only did they tackle the issue with my watch crystal that somehow couldn't be fixed anywhere else, but they went way beyond what I expected. They straightened everything out and made it right. I'll probably skip Timex products from that overseas location given how poorly they treated me, but I'm staying loyal to Timex overall and would definitely purchase elsewhere with them. Really grateful for the awesome support I received.

Fantastic customer service here! Had a tiny hiccup with my watch and the team went above and beyond to help. I'm thrilled with what I got - best watch I've ever owned, hands down. Super comfortable, easy to read, and that indiglo feature is incredibly handy. I've owned lots of watches before and nothing compares. Sticking with Timex from now on!