Touch of Class sells home decor items including lamps, bedding, comforters, and serving trays positioned as upscale home furnishings. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the company, based on feedback from recent purchases.
Touch of Class Reviews
1.9
24 reviews
What Shoppers Say About Touch of Class
Created with AI, based on recent reviews
Touch of Class receives overwhelmingly negative feedback from shoppers, with the majority of reviews citing poor product quality, unreliable inventory management, and unresponsive customer service. Customers report that items feel lightweight and cheaply made relative to their high prices, with specific complaints about design flaws like inconvenient power switch placement on lamps and serving trays that don't sit flat. Several shoppers experienced significant delays, backorders without communication, and charges for out-of-stock items. The few positive aspects mentioned include occasional helpful customer service interactions and product designs that some customers find appealing enough to keep despite quality issues.
The store's track record shows serious fulfillment problems, including orders that never arrive and refund requests that go unanswered, forcing customers to dispute charges with their banks. Communication gaps are a recurring issue, with shoppers reporting weeks of silence on order status and poor treatment when contacting support. While a small subset of customers found the company's service team helpful after product issues arose, the overwhelming pattern suggests significant operational and customer service challenges that deter repeat business.
Customer Reviews (24)
Sorted by: Most recentWilliam T.Oct 28, 2021
Been a repeat customer with them over the years. Recently ordered a lamp I wasn't satisfied with and called to request a return label. The representative told me I'd have to cover the return shipping cost myself. It was $47.52 just to mail it back. That's the last time I'm buying from them.
Barbara N.Apr 30, 2021
This is a dishonest company, completely dishonest. Going back to early this year, I dropped over $226 on two sets of kitchen curtains and a tablecloth. Long story short, they promised to ship everything together in one box since I needed the colors to match for a kitchen redesign project. Said it would go out in a few days. Instead, the order arrived in multiple shipments from different suppliers. The curtains came from two separate batches so the colors don't match - some have green edges and some are white. Plus the embroidery was really sloppy on several pieces. After tons of phone calls and emails trying to fix this mess, they agreed by email that the supervisor would send everything back with a return label and replacement items that were all properly sewn and finished. Still waiting for that return label and corrected items to show up at my address. Still waiting after we made this agreement.
Patricia V.Feb 10, 2021
Don't do business with this place. I bought soap dispensers and a matching tissue box. The dispensers arrived fine. The tissue box that showed up was completely different from what I ordered. Called to complain and they made it so complicated. They wanted me to send pictures of both items plus product codes, then they'd forward everything to their supplier, and then maybe the supplier would decide if they'd replace it or send a label. That's ridiculous for something that's not even my fault. And they had an attitude about the whole thing. When the return label finally came, the representative basically said they might decide to give me credit or send the right item after they inspect it. Are you kidding me? I shop online all the time and have never seen customer service this bad. I won't ever order from them again and neither should you.
Gregory H.Feb 5, 2021
Won't be ordering from this company again and I can't recommend them. Bought a $214 electric blanket over a month ago and it never showed up. I contacted their support team and they claimed it was sitting at FedEx waiting to go out. They basically told me to deal with it myself through FedEx. When I called FedEx, they said they hadn't even gotten the item from the supplier yet. Had to file my own claim with FedEx. Super disappointing service.
Touch of Class Review FAQ
What is Touch of Class's average rating on RetailCoupons.com?
Touch of Class is rated 1.9 out of 5 based on 24 customer reviews on RetailCoupons.com. The rating distribution shows that 71 percent of reviews are one star, 4 percent are two stars, 8 percent are three stars, and 17 percent are five stars, with no four star ratings.
What do customers praise most about Touch of Class?
The limited positive feedback centers on product design appeal and occasional instances of helpful customer service. A few customers mention that customer service teams were responsive and provided prepaid return labels when product issues occurred. Some shoppers found certain items attractive enough to keep despite quality concerns.
What are the most common complaints about Touch of Class?
The most frequent complaints involve poor product quality relative to prices, with items described as lightweight and cheaply made. Customers report significant delivery delays, backorder situations without communication, and charges applied for items that are unavailable for months. Serious fulfillment issues include orders that never arrive and unresponsive customer service when requesting refunds or order status updates.
Do reviewers recommend ordering from Touch of Class?
The overwhelming majority of reviews are negative, with customers explicitly warning others not to purchase from the company and describing it as a scam operation. Only a small minority of shoppers express qualified satisfaction, typically with reservations about quality-to-price ratios. The low average rating and high percentage of one star reviews suggest most customers do not recommend the retailer.
How can I write a review for Touch of Class on RetailCoupons.com?
If you have purchased from Touch of Class, you can share your experience by submitting a review on the store page at RetailCoupons.com. Your honest feedback helps other shoppers make informed decisions and provides the company with direct customer input about their products and service.