Trilogy is a skincare and fragrance retailer. This page provides an overview of customer feedback on RetailCoupons.com, helping shoppers understand the experiences others have had with the company's products and service.
Trilogy Reviews
1.0
3 reviews
What Shoppers Say About Trilogy
Created with AI, based on recent reviews
Trilogy products have received uniformly negative feedback from shoppers, with all reviews rating the company at one star. The primary complaints center on severe customer service failures, including unresponsive communication via phone and email, repeated broken delivery promises, and lack of transparency about product specifications. One shopper reported receiving an expired Rosehip oil product in August 2024, and upon requesting a replacement, received another expired unit from the same batch without a substantive explanation from the company.
Shoppers consistently report difficulty reaching Trilogy through standard communication channels. Calls go unanswered with no voicemail option available, and emails inquiring about product details (such as vitamin C concentration in skincare products) receive no response. The company's handling of quality issues has also raised concerns, with one customer noting that a replacement was shipped immediately but without addressing the underlying problem of expired inventory being distributed to customers.
Customer Reviews (3)
Sorted by: Most recentMarcus T.Feb 20, 2026
Working with Trilogy Fragrances has been really frustrating and unprofessional from start to finish. I was promised delivery on my cologne order five different times and none of those promises went through. Still haven't received anything and keep getting the runaround. The communication is basically nonexistent. My calls go unanswered and the person handling my account won't pick up or get back to me even after days of trying. When you're paying for a custom production run, this kind of silence is completely unacceptable. Because of all these delays and broken promises, I ended up missing my launch dates for some of the biggest shopping seasons of the year: Black Friday, Christmas, and Valentine's Day. That cost me real money and threw off my entire schedule. For a professional business partnership, you'd expect basic reliability, honesty, and actually returning messages. Trilogy Fragrances dropped the ball on all of it. I'd tell anyone thinking about working with them to be really careful and think twice.
Sarah M.Sep 9, 2024
Got a bottle of their Rosehip oil in August 2024 that was already expired. I sent Trilogy photos showing the August 2024 expiration date and they shipped out a replacement right away without even responding to my complaint first. Their explanation didn't make any sense. When the replacement arrived, it was expired too and from the same batch. This time they'd removed the expiration date label like I wouldn't catch on. I contacted them again with pictures and asked how to return both bottles but never heard back. I tried sending them to the return address on the packaging anyway, but it got rejected as undeliverable. Reached out to Trilogy one more time to let them know but still got nothing. What's weird is Holland & Barrett carries the same brand and their stock is always within the expiration window. Starting to think Trilogy is intentionally clearing out old inventory by shipping it directly to customers who might not check. Would definitely recommend shopping elsewhere and being careful if you order straight from them.
Jennifer K.Feb 28, 2024
Terrible communication from Trilogy. You can't get anyone on the phone and there's no voicemail option so messages just disappear. I've sent multiple emails asking about their product ingredients and specs but they won't respond. I'm trying to find out what percentage of Vitamin C is actually in their Vitamin C Microdermabrasion product and their other Vitamin C items, and it's like pulling teeth. This information should be easily available on their site or through customer service. It's frustrating that they won't provide such basic details about what's in their products.
Trilogy Review FAQ
How is Trilogy's rating calculated?
Trilogy is rated 1.0 out of 5 based on 3 customer reviews submitted to RetailCoupons.com. The rating reflects the average score from all submitted reviews.
What are the main complaints about Trilogy?
Reviewers consistently report poor customer service, including unresponsive phone lines with no voicemail functionality and unanswered emails. Shoppers have also experienced repeated broken delivery promises, lack of communication about order status, and quality control issues such as receiving expired products.
Do customers report receiving quality products from Trilogy?
Based on available reviews, customers have reported receiving expired products. One shopper received a Rosehip oil that had already expired and received an expired replacement from the same batch, raising concerns about inventory management and quality control.
Is it difficult to get customer service from Trilogy?
Yes. Multiple reviewers report that phone calls go unanswered with no voicemail option, causing messages to disappear. Email inquiries about product specifications and complaints receive no response, making it very challenging to resolve issues or obtain product information.
Would shoppers recommend Trilogy?
No. All current reviews on RetailCoupons.com are one-star ratings, and reviewers describe their experiences as frustrating, unprofessional, and unsatisfactory. They do not recommend the company based on their experiences with delivery, communication, and product quality.