TripIt is a travel itinerary management service that helps travelers organize flight bookings, hotel reservations, and trip details in one centralized location. This page offers customer ratings and reviews to help you evaluate whether TripIt meets your travel planning needs, including feedback on the free and Pro subscription versions.
TripIt Reviews
2.2
16 reviews
What Shoppers Say About TripIt
Created with AI, based on recent reviews
TripIt receives a low average rating of 2.2 out of 5 from 16 shoppers, with more than half leaving just one star. The primary complaints center on technical failures: email import functionality no longer works reliably, itineraries get corrupted with incorrect dates and flight numbers, login verification loops endlessly, and password resets fail. Reviewers report that features that previously functioned properly have stopped working, and customer service is unavailable on weekends. A few long-time users express frustration that the service has degraded significantly in recent months. The small portion of positive reviews comes from users who appreciate the concept or have had basic flight upload work, though several note they are considering switching to alternatives due to current reliability issues.
One consistent theme among disappointed reviewers is the contrast between TripIt's paid subscription tier and its actual performance. Customers who paid for the Pro version feel particularly let down, noting that free alternatives handle core features like sharing better. Several reviews suggest the platform is experiencing widespread technical issues affecting basic functionality like email parsing and account access, with some long-time users contemplating abandoning the service if problems persist.
Customer Reviews (16)
Sorted by: Most recentMichael K.Aug 9, 2022
This should be simple stuff. The app should be able to read an email, spot a date and time, maybe even a location, and toss it into your calendar. But TripIt only manages to do it about half the time. I get pro for free so it tempts me to try using it, but honestly I just end up copying and pasting everything into a document and saving that as a PDF or printing it out instead.
Thomas P.Apr 9, 2022
I had to stop using this service. I tried renewing my subscription multiple times with two different payment methods and talked to customer service several times but couldn't get it resolved. Would appreciate suggestions on what other services offer similar features.
Brandon F.Nov 6, 2021
My sports team has a group trip coming up and I'm the only one who can't get connected with the app. I've got an iPhone 12 and I've tried logging in with 3 different email addresses and nothing works. I've even reached out to TripIt support and they haven't been able to solve it. Really let down.
Derek C.Oct 21, 2021
I really didn't want to leave such a negative review, but I've been with TripIt for years now. The free tier is useful but has tons of bugs that just won't go away. The most basic stuff breaks constantly. For example, I always check "Remember Me" when logging in, but every time I close my browser and come back, I have to enter my login information all over again. Same issue happens with the iOS app. It's annoying and been happening forever. After I log in, the app says "You have no trips", but the second I click the TRIPS tab, all my trips magically appear. Weird stuff like that happens all the time. Just recently I booked parking at an airport, forwarded it to TripIt, and it couldn't figure out what it was. So I logged back in (had to enter my password again even though I'd just done that minutes before), put in all the details, picked the correct trip, and got an error saying "Select a Valid Trip". That makes no sense. I could probably show you this happening over and over if you wanted to reach out. As for the PRO subscription, I paid for it for a couple years, even throughout the whole lockdown period, which felt kind of pointless. A decent company would have extended everyone's accounts since nobody was traveling anyway. Whatever. In pro, I had a flight booked from SFO to Paris with a connection in Barcelona. That Barcelona to Paris leg got cancelled a few months in, and the app
Victoria S.Aug 31, 2021
I've used this app countless times with both the free and paid versions and it's excellent. The free version lets you forward your confirmations and it puts everything in your trip automatically. The pro option does the same thing automatically and also sends you real time flight notifications. That said, I wouldn't rely solely on an app notification telling me my flight was cancelled without verifying it myself. Nothing's perfect. The only alerts I put full trust in come directly from the airline. Make sure you double check everything yourself. I'm genuinely a big fan of this app and have shared it with friends who travel a lot, and they like it just as much. Grateful for what you've made.
Patricia R.Aug 31, 2021
I've relied on this app so many times, using both the free and pro versions, and honestly it's fantastic. The free version works great because you just forward your booking emails and it automatically puts everything into your trip. With pro, that forwarding happens automatically, plus you get flight alerts and updates. I will say though, like some folks mention, don't just trust a notification saying your flight got cancelled without verifying it yourself. Nothing is foolproof. The only cancellation or delay notices I really trust are coming straight from the airline. Always check things out on your own before panicking. That said, I absolutely love what this app does and I've told all my traveling friends about it. They love it just as much as I do. Appreciate what you've built here.
TripIt Review FAQ
What is the overall customer rating for TripIt?
TripIt is rated 2.2 out of 5 stars based on 16 customer reviews. The rating distribution shows that 50 percent of reviews are one star, while 19 percent are five stars, indicating significant division in customer satisfaction.
What are the main complaints customers have about TripIt?
The most frequent complaint involves technical failures with the email import feature, which customers report no longer works reliably or has stopped working entirely. Reviewers also report corrupted itineraries with incorrect dates and flight numbers, endless email verification loops during login, failed password resets, and missing customer support on weekends. Several customers note that features that previously worked are now broken.
Is the TripIt Pro subscription worth purchasing?
Based on customer reviews, the Pro subscription does not appear to justify its cost. Multiple reviewers specifically state that the paid Pro version performs worse than the free version and that free competing apps handle core features like sharing better. One customer with professional travel experience since 1983 recommends sticking with the free option instead.
Are there any positive aspects customers mention about TripIt?
Some customers report that basic flight upload functionality works when the system is functioning properly. A few long-time users indicate they previously enjoyed the app over the past decade, though they note recent technical degradation has diminished their satisfaction significantly.
Would customers recommend TripIt to others?
Based on these reviews, most customers would not recommend TripIt in its current state. Multiple reviewers explicitly advise others to stay away from the service or suggest looking for alternatives. Even users who were loyal for years express concern about switching if the technical issues are not resolved soon.