True Botanicals specializes in natural skincare products formulated with botanical ingredients. This page aggregates customer ratings and reviews to help you understand what shoppers experience with their products, pricing, and service before making a purchase decision.
True Botanicals Reviews
3.2
12 reviews
What Shoppers Say About True Botanicals
Created with AI, based on recent reviews
True Botanicals shoppers are divided: loyal customers praise the natural ingredient formulations and report visible skin improvements over time, with many noting that the premium pricing is justified by product quality and longevity. These satisfied buyers appreciate the extras included with orders and commend the user-friendly website and customer service. However, detractors cite poor value for the price (particularly small container sizes), unmet promises regarding specific skin concerns like crepey skin, and critically, unresponsive or unhelpful customer service when issues arise, with one shopper reporting no support after experiencing a negative skin reaction.
Customer Reviews (12)
Sorted by: Most recentRobert G.Mar 21, 2022
I purchased one of their skincare products as a gift for my wife and when it arrived, the bottle was only half full. I shot them an email asking if that was typical and whether they could send a replacement. They didn't ask any questions and immediately shipped out a full replacement bottle. The whole interaction was friendly, quick to respond, and professional. They've definitely got me as a loyal customer now.
Jamie R.Feb 14, 2022
The quality of these products is really solid, but the price tag is definitely steep. I recently had a disappointing experience with one of their current bundle deals. Their marketing made it seem like the Chebula Serum package included a full bottle of Pure Radiance Oil along with the serum and cleanser. What showed up instead was three tiny sample-sized vials of the oil. It felt like false advertising since the promotional photos clearly showed a regular-sized bottle. Those little micro bottles are inconvenient and not practical for regular use. The listing never mentioned they'd be sending samples instead of a full bottle. When I reached out to customer service about the discrepancy, I never heard back from anyone.
True Botanicals Review FAQ
What is the average rating for True Botanicals?
True Botanicals is rated 3.2 out of 5 based on 12 customer reviews. The rating distribution shows that 42 percent of reviews are five stars, 33 percent are one star, and the remaining reviews are spread across two, three, and four stars.
What do shoppers like most about True Botanicals?
Repeat praise centers on the natural ingredient formulations, visible improvements in skin quality over continued use, and the longevity of products compared to drugstore alternatives. Loyal customers also highlight responsive customer service, thoughtful extras included with orders, and an easy-to-navigate website.
What are the main complaints about True Botanicals?
The primary complaints involve pricing concerns (particularly small container sizes relative to cost), products failing to deliver on specific claims about treating skin issues like crepey skin, and unresponsive or unhelpful customer service when customers experience problems or want refunds.
Do customers recommend True Botanicals?
Recommendations are mixed. Long-term customers who have seen results strongly endorse the brand and express loyalty despite premium pricing. However, those who experienced unmet expectations or customer service issues do not recommend the brand.
How can I leave a review for True Botanicals on RetailCoupons.com?
To share your experience, visit the True Botanicals review page on RetailCoupons.com and click the review submission option. Honest feedback about product performance, pricing, shipping, customer service, and overall satisfaction helps other shoppers make informed decisions.