Tru Niagen sells the NAD+ supplement nicotinamide riboside (Niagen) directly through its website. This page aggregates verified shopper reviews and ratings for Tru Niagen, helping you understand customer experiences with both the product and the company's service, billing practices, and support.
Tru Niagen Reviews
1.8
12 reviews
What Shoppers Say About Tru Niagen
Created with AI, based on recent reviews
Tru Niagen has a divided customer base, with about two-thirds of shoppers rating the store one star while a smaller group reports long-term satisfaction. Loyal repeat customers praise the company as a reliable source for the product and report noticeable benefits, including improved energy and cholesterol changes, with some noting they have used it for years without issues. However, the majority of reviews describe serious problems: many shoppers report the product itself did not deliver promised benefits or caused unexpected drowsiness, while others experienced billing problems including unauthorized recurring charges, duplicate charges, and disputed refunds that the company refused to investigate.
Beyond product effectiveness, customers also reported unexpected shipping charges due to alleged weight labeling errors on packages, with support claiming no responsibility for carrier fees. The contrast between reliable, satisfied long-term customers and numerous complaints about billing practices and customer service responsiveness suggests inconsistent experiences with the company. Several reviewers explicitly mentioned frustration with support's inability or unwillingness to resolve billing disputes or shipping issues.
Customer Reviews (12)
Sorted by: Most recentRobert C.Jun 26, 2024
Canceling your subscription with this company is unnecessarily complicated. After eight months of use, I didn't notice any real improvements in my health.
Michelle L.Oct 28, 2019
A friend suggested I try this, so I bought it. Starting on day two, I felt my heart racing much faster than normal. The issue got worse each day. By day three, I got a breakout on my face and my arms were really itchy. I stopped taking it right then. It took another three days before everything went back to normal. This product clearly isn't suitable for everyone and shouldn't be sold without more warnings.
Tru Niagen Review FAQ
What is the overall rating for Tru Niagen?
Tru Niagen is rated 1.8 out of 5 based on 12 customer reviews. The ratings are highly polarized: approximately 67 percent of shoppers gave one star, while 17 percent gave five stars and 17 percent gave two stars.
What do satisfied customers praise about Tru Niagen?
Repeat customers who rate the store highly report that the product delivers noticeable benefits, including improved energy levels, cholesterol changes, and no negative side effects. Some mention they have been ordering for more than a year or several years without problems, and they value the company as a reliable source for the product in a market with counterfeit alternatives.
What are the main complaints about Tru Niagen?
The most frequent complaints involve billing issues: unauthorized recurring charges, duplicate charges without permission, and refunds the company refused to investigate or process. Other shoppers report that the product itself did not improve energy levels and sometimes caused drowsiness. Additional complaints include unexpected shipping charges linked to package weight labeling discrepancies, and customer support responses that shoppers found unhelpful or dismissive.
Do customers recommend Tru Niagen?
Recommendations are mixed. Loyal, long-term customers strongly recommend the store and product. However, the majority of recent reviews reflect significant dissatisfaction with billing practices, product effectiveness, and customer service, suggesting caution before ordering, particularly regarding subscription or auto-charge options.
How can I write a review for Tru Niagen on RetailCoupons.com?
You can submit a review of your Tru Niagen experience on RetailCoupons.com by visiting the store page and following the review submission form. Include details about product effectiveness, shipping, billing, and customer service so other shoppers can make informed decisions.