Turkish Airlines Reviews

This airline is basically running a scam and fraud operation. They grab your cash and tack on extra charges at payment time. Their rules are totally unfair - like you lose your refund if you don't use the first leg of your ticket, and you get hit with a penalty just for missing a flight. For more than two months now, they haven't responded to my refund request once. They're keeping over 1000 dollars that belongs to me. Don't book with this company.

This airline operates like a scam and fraud scheme. They take your money and charge hidden fees on top when you pay. They have really unfair terms where you can't get refunds if you skip the first leg, and they'll charge you just for not showing up. It's been over two months and they haven't replied to my refund request even once. They're keeping over 1000 dollars of my money. Don't book with them.

This turned out to be an absolutely terrible and unpleasant experience. We were flying from East Africa to Istanbul in business class and specifically paid extra because we wanted seats that fully reclined into a bed. This mattered a lot because I have sensitive joints and poor circulation and sitting up for extended periods causes me real problems. At the airport, we discovered their system had failed to check us in properly, even though we did everything correctly, and the flight was completely booked. They could only offer us a spot on tomorrow's flight, which we had to take. When we boarded the next day, we got a much older aircraft where the business class seats barely moved back at all. What they advertised as the 'maximum recline position' was basically still upright. We endured a brutal 8 hours with bad joint pain, lower back pain, swollen legs, and absolutely no sleep since it was an overnight flight. It felt inhumane for what we paid.

What an absolutely awful and unpleasant experience we had with this airline. We booked a flight from Kenya to Istanbul in business class specifically because it advertised seats that lay completely flat like a bed - something really important for me since I have delicate joints and circulation and can't be seated for long stretches. At the airport, we were told their system messed up our check in (though we did everything right), and the flight was already at capacity. They put us on the next day's flight with basically no alternative options. When we got on that plane, it was an older model aircraft and the business seats wouldn't even recline significantly. What they called the 'maximum recline' is barely past sitting straight up - it's nuts. We suffered through 8 hours of real discomfort and pain - intense joint and back strain, puffy legs, and no sleep on an overnight flight. Given the premium price we paid, this feels genuinely inhumane.

This was an incredibly frustrating and upsetting experience with this airline. We were traveling from East Africa to Istanbul in business class and specifically selected this flight because it advertised fully reclined beds - a major feature we paid premium prices for. I really needed this because I have joint and circulation issues and struggle with sitting upright for extended periods. When we got to the airport, we found out their system didn't properly check us in despite doing everything correctly on our end, and the flight was completely full. They offered us a flight the next day as our only option, so we accepted. When we boarded the next day's flight, it turned out to be an older plane where the business class seats barely reclined at all. What they called the 'furthest recline' was practically still sitting up straight, which was shocking. We spent 8 hours extremely uncomfortable with terrible joint pain, back issues, leg swelling, and zero sleep on a night flight. For what we paid, this treatment felt really disrespectful and wrong.

Absolutely terrible. Got stuck at Houston airport when I booked a one way flight to London with this airline. I purchased straight from them, and both I and another carrier contacted them to notify them of a delay. My plane still left without me anyway. When I called support at 1am, all they could offer was paying another 450 pounds with a 19 hour wait. No other options.

Terrible experience. Got stuck at Houston airport when I booked a single ticket to London with this airline. I bought the ticket directly from them, and both I and another airline contacted them about a delay on my connection. Despite all that notification, the plane still took off without me. When I called their support line at 1 in the morning, they basically said my only option was to pay another 450 pounds and wait almost 20 hours for the next flight. That was the extent of what they offered to help.

Would give them zero if I could. They overbooked and wouldn't let me on despite having a boarding pass and being through customs. They told me my visa was bad for a place I'm a permanent resident in. I was stuck at Istanbul airport for 17 hours before they said I could fly the next day if I paid for a new ticket with that same visa they claimed was invalid. After many complaints, they wouldn't refund the extra ticket and just sent back a short message saying the visa was no good. But they said it was fine the next day when I flew. Really they just bumped me due to overbooking and made up the visa thing.

Absolutely ridiculous. I'd give zero if possible. They overbooked my flight and blocked me from boarding at the gate even though I had a boarding pass and made it through customs. They said my visa wasn't acceptable for a nation where I'm an established resident with permanent status. I got trapped at the Istanbul airport for 17 hours. After that, they offered me a spot on the following flight only if I purchased a fresh ticket with the very same visa they'd rejected. I filed multiple complaints about this but never received a refund for the second ticket, just a one line message saying the visa was no good. Yet they accepted that identical visa the next day. They simply bumped me because the flight was full and invented a visa excuse to justify it.

Absolutely terrible. Would rate them zero stars if I could. The flight was overbooked and they refused to let me board even though I had a boarding pass and had cleared customs. They claimed my visa wasn't valid for the country I actually live in and have permanent resident status in. I ended up stuck at the Istanbul airport for 17 hours. Then they said I could take the next flight if I bought a new ticket using the exact same visa they'd just said was invalid. After making multiple complaints, I never got refunded for that second ticket and only got a brief response saying my visa was bad. This makes no sense since they confirmed that same visa was fine the next day. The real reason they removed me was the overbooking, and they invented the visa issue to cover their mistake.