Twelve South designs and sells premium accessories and stands for Apple products and other electronics. This page aggregates Twelve South customer reviews and ratings to help shoppers evaluate product quality, durability, and customer service before making a purchase.
Twelve South Reviews
2.5
20 reviews
What Shoppers Say About Twelve South
Created with AI, based on recent reviews
Twelve South receives sharply divided reviews, with shoppers either praising responsive customer service or criticizing deteriorated product quality and durability. Those who had positive experiences highlight fast replacements and helpful support staff who resolve issues without hassle. However, the majority of reviewers report that products fail prematurely despite premium pricing, citing cheap materials, poor quality control, and manufacturing defects like laptop stand legs that do not fit as designed. Multiple shoppers mention chargers and electronics dying well before warranty expiration, and note that the company's one-year warranty provides limited recourse.
The central complaint is that Twelve South no longer delivers the Apple-like quality and attention to detail it once offered. Reviewers consistently describe products as overpriced for their durability and performance, with some experiencing significant inconvenience such as travel disruptions when devices fail overseas. While customer service appears willing to replace defective items, the underlying issue remains that initial product quality has declined substantially, leaving shoppers frustrated by the gap between marketing claims of premium goods and actual materials and construction.
Customer Reviews (20)
Sorted by: Most recentMichael T.Jan 22, 2024
This company is hit or miss. You'll get some decent products but others are disappointing. When something goes wrong, good luck getting them to help you without running around in circles. I grabbed a PlugBug Duo and the case fell apart the moment I started using it. When I reached out for support, all I got back was a generic form response. It's pretty clear they don't want to make customer service easy - probably why they don't have a straightforward registration system. I'm done ordering from them.
Andrew W.May 10, 2023
Disappointed with the Journal Leather iPhone Wallet Case. What a letdown this case has been - feels like the sign of the times to me. Quality has definitely taken a nosedive. Been using it for about a year now since I got it as a Christmas gift in December 2021, started using it in January 2022, and it hasn't been through anything rough just normal daily use, but unlike my previous BookBook it's completely falling apart. The thing looks awful and has aged terribly. Not buying Twelve South cases anymore. They really don't make them like they used to. Turns out there's fine print saying it's manufactured in China. I guess that explains it. They do make a really nice box though - probably costs almost as much as the case itself and is comparable to Apple's packaging. That fancy packaging probably explains the high price tag.
Vincent P.Dec 16, 2022
Really let down by this purchase. The product photos on their website don't match what shows up at your door - the spine is a completely different color, and the front and back use a different type of leather than pictured. When I brought this up with support, they insisted it's the same case, but that's just not true. Their return policy charges you for shipping the item back, so you're paying to return something they misrepresented. I used to love BookBook products over the years, but their quality has tanked badly. Won't be buying again. It's disappointing because they used to be so precise with their craftsmanship.
Oliver C.Sep 24, 2022
It's been nearly a year since M1 Pro and Max MacBooks hit the market and compatible BookArc inserts are still nowhere to be found in the UK, even though they sell the BookArc there. This is just ridiculous.
Linda G.Feb 10, 2020
No Phone Support Available! Here's the thing - Twelve South doesn't have a phone number you can actually call. So unless you want to be stuck dealing with only email if something goes wrong, I'd skip ordering from them.
Carol S.Dec 14, 2018
Their products and customer service are honestly in a class of their own. I recently sent back a MacBook stand that wasn't going to be ideal for me, and the response I got was incredibly warm, cooperative, and straightforward. And yes, the team really came through with enthusiasm! I've got 2 iPhone Journals, 1 BookBook for iPad, 1 MacBook Pro Journal, and a CaddySack. Everything deserves a solid 5 stars - thoughtfully designed, gorgeous to look at, super functional, and they're meant to develop character over time. Plus they do a great job disguising your tech. Seriously impressed with everything!
Diana K.Dec 14, 2018
Fantastic products paired with outstanding support! I recently needed to return a MacBook stand that wasn't going to work for me, and the team was super friendly, helpful, and genuinely wanted to make things right. I've got 2 iPhone Journals, 1 iPad BookBook, 1 MacBook Pro Journal, and a CaddySack - all absolutely 5 stars! Everything is intuitive, looks beautiful, works great, and ages into a gorgeous patina. Plus it keeps your devices nicely hidden. Couldn't be happier with my purchases!
Stefan R.Jan 31, 2017
Can't Say Enough About Their Support! Their products are fantastic, and the customer service is genuinely outstanding. When a piece on my HoverBar 3 broke, they sent replacements completely free the same day I contacted them. That's what real customer service looks like!
Nicolas A.Jul 8, 2015
Best quality and service hands down. Love their products and team. Thanks Tracy for the excellent work!
Twelve South Review FAQ
What is the overall rating for Twelve South?
Twelve South is rated 2.5 out of 5 based on 20 customer reviews on RetailCoupons.com. The rating distribution shows highly polarized feedback, with 55 percent one-star reviews and 35 percent five-star reviews, and no middle-ground ratings.
What do shoppers praise about Twelve South?
Customers who leave positive reviews consistently highlight responsive and helpful customer service. They report that support staff handle product issues quickly, offer replacements without hassle, and resolve problems efficiently. Some shoppers specifically commend named representatives for going above and beyond.
What are the main complaints about Twelve South products?
The most common criticism is that product quality has declined significantly. Reviewers report that chargers, stands, and other accessories fail prematurely despite premium pricing, often within one to two years. Specific issues include defective manufacturing (laptop stand legs that do not fit properly), travel adapters that do not charge certain devices, and poor durability compared to cheaper alternatives. Shoppers also note that the one-year warranty provides limited coverage.
Do customers recommend Twelve South?
Recommendations are mixed and depend on what matters most to you. If responsive customer service and willingness to replace defective items is your priority, some shoppers consider Twelve South acceptable. However, the majority of reviewers recommend avoiding the brand due to poor product durability and the mismatch between premium pricing and actual build quality.
How can I write a Twelve South review on RetailCoupons.com?
You can submit your own Twelve South review on RetailCoupons.com by visiting the product or store page and selecting the option to write a review. Include details about your experience with product quality, durability, customer service, and value for money to help other shoppers make informed decisions.