UrthBox offers curated monthly subscription boxes featuring various products. This page aggregates verified customer ratings and reviews to help you decide whether the service is right for you. Read what shoppers think about box quality, customer service, and the overall subscription experience.
UrthBox Reviews
4.5
17 reviews
What Shoppers Say About UrthBox
Created with AI, based on recent reviews
UrthBox receives overwhelmingly positive feedback from shoppers who appreciate the curated monthly boxes and responsive customer service. Reviewers highlight that the company's communications feel genuine and informative rather than sales-focused, and that the subscription has become a family tradition that generates excitement each month. Customer service representatives are noted for quick responses and friendly assistance, particularly when addressing auto-renewal concerns.
The primary complaints center on product quality and company policies. Some shoppers have received expired items and report that UrthBox refuses refunds or exceptions even when the company is at fault. Additional frustrations include an unclear auto-renewal process with terms buried in small text, difficulty changing delivery addresses on the website, and unresponsive customer support through contact forms (though direct messaging appears more effective). These issues suggest inconsistency in how the company handles problems and customer communications.
Customer Reviews (17)
Sorted by: Most recentLauren E.Apr 1, 2026
Their messages actually tell you things that matter rather than being sales pitchy. The info they send is useful and always respectful.
Jessica K.Mar 26, 2026
Every month my whole family rushes to see what comes in the box. It's turned into something we all look forward to now.
Gregory F.Feb 13, 2026
Opened boxes containing items that had already expired. Once you've been charged, there's no getting your money back, period. They won't make exceptions even when it's their mistake. You can't change where things get delivered to on their website. I tried reaching out four times through their contact form and got zero responses.
Rachel W.Dec 20, 2025
Haven't sampled the products yet but I contacted them about worries regarding auto renewal and they answered right away, fixed it for me, and were super friendly the whole time.
Robert N.Dec 20, 2025
Haven't tested the items yet but when I messaged about the auto-renewal situation, they got back to me super fast and sorted it out, plus they were really nice about the whole thing.
Jennifer L.Sep 29, 2025
SKIP THIS COMPANY. I bought a 3 month mini box subscription as a Father's Day gift and they deliberately bury their auto-renew clause in tiny text, making it look like you're just getting three months of deliveries. Then they send you an auto-renewal notice that's easy to miss in your spam folder so they can charge you for something you never asked for and might not even want. I've used other subscription boxes that actually work with customers if auto-renewal happens by accident before shipment. Not this place. They basically tell you tough luck, they already have your money. I would've potentially used them again down the road but after their awful customer support that either ignores you or just says no way, I can't tell anyone to use this. It's honestly a ripoff. My suggestion is to go with a more trustworthy subscription box instead. Don't waste your money on this!!
Christopher R.Jan 14, 2025
The service was fantastic. My first box came a bit slower than expected but when it arrived it was just like opening gifts on Christmas morning. Loaded with delicious snacks I'm totally pumped to try!!
William D.Jan 14, 2025
Customer service was top notch. Getting my first box took a bit longer than I thought it would, but opening it felt like unwrapping Christmas presents all over again. There are so many tasty snacks in there that I'm really excited to dig into!!
Sandra H.Apr 10, 2024
Love how much this company cares about their customers and the quality of their offerings! For my birthday I splurged on a 3 month subscription but then encountered a billing problem when trying to use a gift card. Not only did they email me with help, but someone actually phoned me! They handled the whole thing really quickly. Big thanks to the team! Compared to other subscription services I've used, the support here is genuinely exceptional. I'm really enjoying what's in each box and I'd like to sample all four varieties they offer.
Patricia M.Apr 10, 2024
Really happy with how this company handles things and their cool product selection! I grabbed a 3 month subscription as a birthday gift to myself but hit a snag with my gift card payment. They didn't just send me an email trying to help, they actually called me directly! Everything got fixed super fast. Major props to their team! I've tried tons of subscription boxes over the years and I've never seen support like this before. The stuff they send is great and I want to check out all four of their different box options.
UrthBox Review FAQ
What is UrthBox's average rating?
UrthBox is rated 4.5 out of 5 based on 17 customer reviews on RetailCoupons.com. The vast majority of reviews are five-star, though a small number of shoppers report significant issues with product quality and refund policies.
What do customers praise most about UrthBox?
Shoppers consistently highlight the quality and thoughtfulness of the curated boxes, noting that items feel personally selected. Many reviewers also commend UrthBox's communication style, saying messages provide genuine value without excessive sales language. Customer service responsiveness is another frequently praised aspect, with several shoppers reporting quick and friendly support when addressing concerns about auto-renewal.
What are the main complaints about UrthBox?
The most serious complaints involve expired products and inflexible refund policies. Some customers report receiving expired items and being unable to obtain refunds, even when the error is UrthBox's responsibility. Additional concerns include unclear auto-renewal terms presented in small text, missed renewal notices in spam folders, difficulty changing delivery addresses on the website, and delayed or unresponsive support through the contact form.
How does UrthBox handle auto-renewal subscriptions?
According to reviews, UrthBox includes auto-renewal terms in their subscription agreement, though customers report these are difficult to notice due to small text. The company sends renewal notices via email, but some shoppers say these messages end up in spam folders. Multiple reviewers mention having positive experiences resolving auto-renewal issues after contacting customer service directly.
Would customers recommend UrthBox?
The high proportion of five-star reviews suggests most customers would recommend the service, particularly those satisfied with box contents and customer service interactions. However, shoppers who experienced expired products or refund denials express strong dissatisfaction and advise against the company. Your experience may depend on whether you receive quality items and how the company handles any issues that arise.