UrthBox offers curated monthly subscription boxes featuring various products. This page aggregates verified customer ratings and reviews to help you decide whether the service is right for you. Read what shoppers think about box quality, customer service, and the overall subscription experience.
UrthBox Reviews
4.5
17 reviews
What Shoppers Say About UrthBox
Created with AI, based on recent reviews
UrthBox receives overwhelmingly positive feedback from shoppers who appreciate the curated monthly boxes and responsive customer service. Reviewers highlight that the company's communications feel genuine and informative rather than sales-focused, and that the subscription has become a family tradition that generates excitement each month. Customer service representatives are noted for quick responses and friendly assistance, particularly when addressing auto-renewal concerns.
The primary complaints center on product quality and company policies. Some shoppers have received expired items and report that UrthBox refuses refunds or exceptions even when the company is at fault. Additional frustrations include an unclear auto-renewal process with terms buried in small text, difficulty changing delivery addresses on the website, and unresponsive customer support through contact forms (though direct messaging appears more effective). These issues suggest inconsistency in how the company handles problems and customer communications.
Customer Reviews (17)
Sorted by: Most recentKevin S.Jul 18, 2023
Unboxed my first delivery a few weeks back and we absolutely loved how many different things were included. The kids were excited to have tons of options. All the treats were super tasty and actually good for you too, no guilt about snacking. Highly recommend checking them out.
David C.Jul 18, 2023
Got my first box a few weeks ago and instantly fell in love with the variety. My kids were thrilled to have so many different options to pick from. Everything tasted amazing and nutritious without making you feel bad about snacking. I'd definitely suggest trying them out.
Angela V.Apr 10, 2023
The staff member really saved the day by turning around my bad experience and finding solutions to everything I needed. Much appreciated!
Marcus T.May 4, 2022
The team took care of my problem right when they opened for the day. I got exactly what I needed.
Michelle B.Feb 2, 2022
I ran into a problem and the customer service team really stepped up to make it right.
Thomas P.Dec 7, 2021
The customer service rep answered my website inquiry right away. They looked into what I needed and came up with a great fix. Really appreciate when companies have that level of service!
UrthBox Review FAQ
What is UrthBox's average rating?
UrthBox is rated 4.5 out of 5 based on 17 customer reviews on RetailCoupons.com. The vast majority of reviews are five-star, though a small number of shoppers report significant issues with product quality and refund policies.
What do customers praise most about UrthBox?
Shoppers consistently highlight the quality and thoughtfulness of the curated boxes, noting that items feel personally selected. Many reviewers also commend UrthBox's communication style, saying messages provide genuine value without excessive sales language. Customer service responsiveness is another frequently praised aspect, with several shoppers reporting quick and friendly support when addressing concerns about auto-renewal.
What are the main complaints about UrthBox?
The most serious complaints involve expired products and inflexible refund policies. Some customers report receiving expired items and being unable to obtain refunds, even when the error is UrthBox's responsibility. Additional concerns include unclear auto-renewal terms presented in small text, missed renewal notices in spam folders, difficulty changing delivery addresses on the website, and delayed or unresponsive support through the contact form.
How does UrthBox handle auto-renewal subscriptions?
According to reviews, UrthBox includes auto-renewal terms in their subscription agreement, though customers report these are difficult to notice due to small text. The company sends renewal notices via email, but some shoppers say these messages end up in spam folders. Multiple reviewers mention having positive experiences resolving auto-renewal issues after contacting customer service directly.
Would customers recommend UrthBox?
The high proportion of five-star reviews suggests most customers would recommend the service, particularly those satisfied with box contents and customer service interactions. However, shoppers who experienced expired products or refund denials express strong dissatisfaction and advise against the company. Your experience may depend on whether you receive quality items and how the company handles any issues that arise.