PANDORA Reviews

I've ordered from their website twice and the items look good, though it's too early to judge durability. However, I won't be ordering again because of how poorly customer service handled my issues both times. On my first order, I bought 4 items with 2 gift packages but only received one. Customer service promised to send the missing package, and it never showed up. The second time was partially my fault, but the solution would have been simple if they actually wanted to help. I ordered a bracelet with engraving on the clasp but realized I needed a longer chain. Since the chain itself wasn't engraved, it could be swapped out easily. I emailed right away to ask about this, got a generic response days later that just repeated their website policy, and when I tried the chat feature after receiving the bracelet, they gave me the same unhelpful answer about not replacing anything with engraving. No real effort to solve the problem.

I've been a loyal customer for about 5 years and everything used to go smoothly. This year my sister and I pooled our money for a nice gift for our mom. The payment took forever to process, and then shipping was delayed. When the package finally arrived in late December, we opened the outer box and found the gift wrapping I'd paid $5 extra for, but the actual necklace was missing. Customer service gave us confusing answers and sent an untraceable email saying it was being shipped, but the tracking number they provided didn't work. We're still not sure what happened.

I've completely lost trust in Pandora as a company. The problems go way beyond just product quality. I took a bracelet to their store for warranty repairs, but they sent it back without fixing it and offered no explanation. A second bracelet also discolored from normal wear. I sent detailed documentation through email twice in May and heard nothing back. When I followed up professionally and asked for a replacement plus $150 in goodwill compensation for the time and frustration, I got silence for over ten days. Only after I filed a BBB complaint did they respond, and even then they refused to address my concerns or take responsibility. Instead, they tried to make it sound like I hadn't followed through, even though I was clear about my terms. This isn't a one-time mistake. It's a pattern of failures across different departments with zero accountability or willingness to make things right.

I had such a wonderful time shopping at Pandora at the mall location. The entire team was helpful, but I have to give special recognition to Lisa Marie, who went above and beyond. I'd ordered some bracelets online, but the safety latches weren't right for the styles I selected. She handled the exchange perfectly and even took time to ask who the bracelets were for so she could help me pick which one suited each person. She set up both bracelets beautifully and made the whole process feel personal and effortless. Lisa Marie truly made my day.

I used to shop here regularly, but I've stopped buying their jewelry. The pieces tarnish to black way too quickly, whether I'm wearing them or just storing them in a box. Plus, all three items I bought have really faulty clasps. My earrings kept falling off whenever I'd take my shirt off or adjust my hair, and my bracelet came undone multiple times while I was going about my day without doing anything to cause it. It's disappointing because my mom has several pieces from them and loves hers, but my experience has been rough enough that I'm done shopping there.

Ordered on a late December afternoon and paid extra for next-day delivery. Pandora's guarantee states that orders placed by 1PM will arrive the next day. Two days later and they still haven't even shipped it out. My gift is useless now because the event I needed it for has passed. I couldn't show up empty-handed. I called customer service and all they offered was an apology and removing the expedited shipping fee. Sorry doesn't help when I'm standing at a party with no gift. They also mentioned any refund would take 7 to 15 business days, which should honestly be illegal. They charged my card instantly when I ordered, but when they mess up, my money gets locked in their system for weeks. This company is a joke. The service was nonexistent and all I got were hollow apologies. I'll never order from them again and I sincerely hope they experience the same treatment they gave me. Absolutely disgusting.

Pandora makes promises it doesn't keep and deliberately hides information to prevent customers from getting what they're owed. It's shameful behavior. I ordered something online specifically because they were advertising a 10% welcome offer for new club members. I expected to get that discount applied but never did. When I picked up at the store, staff said I had to contact customer service online since it was an online purchase. So I did, and they told me a manager would send the refund within 2 days. That never happened. If you're looking for a reliable jewelry company, skip Pandora. The actual products are mediocre at best, and that becomes irrelevant when the entire experience from ordering to receiving is broken. They don't even provide decent documentation about certification or authenticity, just generic paperwork with vague terms. You're overpaying for questionable quality. I've wasted so much time dealing with Pandora's lies and problems that it's worth more than the jewelry itself.

I ordered a ring set on their website right before Mother's Day as a treat for myself. When I got the rings in two separate boxes, they weren't what I expected at all. I sent them back immediately in their original boxes using the prepaid return labels. The refund came through eventually, but it was only partial. I'd paid using Afterpay and now I'm being told I still owe $106 for items I don't even have anymore and never kept for more than two days. I've been trying to get them to fix this for days, and honestly, this company is nearly impossible to reach. Their customer service only works through a chatbot, and while it shows they received my entire order back, they're refusing to process the full refund. There's no way to email them either. With my next payment date approaching, I'm stuck waiting and stressed. I will never buy from them again. They're untrustworthy and clearly don't care once they have your money.

I've already reached out to you about this order. The two charms you sent me are so tiny they're basically invisible. I ordered a cable chain necklace but received something completely different from what I paid for. Your refusal to fix this is outrageous. This has to be a fraudulent website stealing from countless customers. I paid $40.50 in full and I expect to get the actual necklace I ordered or my money back. I'm filing a complaint with the Better Business Bureau. This is unacceptable.

Pandora's return policy is deceptive and unfair. My sister bought me a $600 bracelet as a gift, but since I don't wear jewelry, I wanted to return it. When I brought it back within the 14-day window with the receipt, they wouldn't give me a cash refund. Instead, they insisted my sister had to travel from out of state in person with the original card to process a refund back to her card. We were never told about these restrictive conditions beforehand, either in writing or by staff. This feels like a scam.