ROMWE is an online fashion retailer offering clothing, accessories, and lifestyle items. This page aggregates shopper reviews and ratings for ROMWE to help you understand customer experiences with product quality, pricing, delivery, and customer service before making a purchase decision.
ROMWE Reviews
2.0
4 reviews
What Shoppers Say About ROMWE
Created with AI, based on recent reviews
ROMWE receives polarized feedback from shoppers, with ratings split between those satisfied with their purchases and those frustrated by logistics and customer service. Positive reviewers praise the clothing quality, accurate product photos, cute styles, reasonable pricing, and timely delivery within about a month. However, multiple shoppers report serious issues including late deliveries, missing items from orders, lack of responsive customer support, and problems with shipment tracking where packages show as shipped but are never handed to carriers.
The recurring complaint centers on fulfillment and communication failures. Customers describe long delays beyond stated delivery windows, unresponsive support when attempting to resolve problems, and discrepancies between what ROMWE's system reports and what carriers actually receive. These logistics and service issues appear to outweigh satisfaction with the products themselves, leaving some shoppers feeling their concerns go unaddressed.
Customer Reviews (4)
Sorted by: Most recentMarcus T.Feb 2, 2022
My delivery came super late and I'm missing several things from what I ordered. They literally haven't done anything to help fix this situation.
Angela M.Apr 6, 2021
I've bought a bunch of different things from Romwe and I'm really happy with how it went. All my orders got to me within about a month. The clothes looked just like the photos showed and they fit great! Everything was reasonably priced and the styles are really cute. I'd definitely shop here again without any concerns.
Rebecca J.Nov 22, 2020
My son placed an order for five items back in September. The company said the package was on its way and should arrive by mid-October, but then sent an email saying there'd be a delay with zero updates after that. When we looked into it using tracking info, the carrier said they hadn't gotten the package yet even though Romwe's system showed it had arrived in the country. We tried every way we could think of to reach customer service and finally figured out how to ask for a refund, which did eventually go back to the original payment method.
Patricia K.May 24, 2020
This company is a total scam. My family member ordered something over a month back and they said it shipped but never actually got handed over to the postal service. She's tried contacting them three different times and nobody responds. We posted about our bad experience on social media and found out tons of other people are dealing with the exact same problem. Either get us our stuff or give us our money back immediately.
ROMWE Review FAQ
What is ROMWE's average rating at RetailCoupons.com?
ROMWE is rated 2.0 out of 5 based on 4 customer reviews. The rating distribution shows 50 percent one-star reviews, 25 percent two-star, and 25 percent four-star ratings, with no three or five-star reviews currently recorded.
What do shoppers most commonly praise about ROMWE?
Satisfied customers frequently highlight the quality and accuracy of clothing items, noting that products match the photos shown online. Reviewers also appreciate the cute styles, reasonable prices, and successful orders that arrived within approximately one month.
What are the main complaints about ROMWE?
The primary complaints involve shipping delays beyond stated delivery windows, missing items from orders, and inadequate customer support. Several shoppers report that ROMWE's tracking system shows packages as shipped when carriers have not actually received them, and that attempts to contact the company for help go unanswered.
Do shoppers recommend buying from ROMWE?
Recommendations are mixed. One satisfied customer stated they would shop there again without concerns, while others explicitly warn against the company due to unresolved delivery and support issues. Your experience appears to depend heavily on whether your order fulfills and ships successfully.
How can I write a review for ROMWE on RetailCoupons.com?
After making a purchase from ROMWE, you can submit a review on RetailCoupons.com detailing your experience with product quality, pricing, shipping time, customer service, and overall satisfaction. Your honest feedback helps other shoppers make informed decisions.