USA TODAY is a national news publication offering digital subscriptions to national and local news coverage. This page aggregates shopper ratings and reviews of the USA TODAY website and subscription service, helping readers understand customer experiences with content access, billing, and customer support.
USA TODAY Reviews
1.0
22 reviews
What Shoppers Say About USA TODAY
Created with AI, based on recent reviews
USA TODAY is rated 1.0 out of 5 by 22 shoppers, with the vast majority expressing strong dissatisfaction. Reviewers report significant frustration with subscription practices, citing difficulties canceling unwanted subscriptions, unexpected charges after promotional periods, and unclear billing terms buried in fine print. Customer service interactions are described as unhelpful, with some customers directed to overseas staff who allegedly lack account records yet request sensitive information like passwords.
Beyond subscription issues, shoppers criticize the editorial content itself, claiming articles reflect bias rather than objective reporting and that paywalled content duplicates information available free elsewhere. Several reviewers question the publication's credibility and relevance, arguing that the paid model is not justified by the value provided.
Customer Reviews (22)
Sorted by: Most recentGeorge T.Feb 13, 2026
Getting out of a subscription here is nearly impossible. A newspaper article mentioned a digital copy which somehow ended up in my mailbox without my signing up. When I tried to cancel something I never requested, I got stuck talking to overseas sales staff. They had no record of me ever using the site but still wanted my password. If you enjoy spending thirty minutes trying to get out of something you never agreed to, this is perfect for you.
Kevin N.Jan 24, 2026
Wants you to pay for news that's available for free everywhere else. They should shut down completely. Nobody needs them, nobody wants them, and they serve zero purpose.
Edward C.Dec 30, 2025
The worst publication on newsstands. Their articles don't reflect reality at all. Everything slants toward their own particular worldview. They're not reporting news, just pushing their personal opinions. The National Enquirer has more credibility. This place deserves way lower than one star if possible.
Sandra W.Sep 9, 2025
Last year I got a deal for a one dollar subscription because I signed up for the local paper. Turns out buried in the fine print was the promise of a forty dollar annual charge after that. I cancelled the local paper before renewal, but they went ahead and charged me anyway. Within two days of the charge I called and spoke with customer service. They said tough luck, no refunds, and I should just use my subscription. When I confirmed what they were telling me, it was clear they weren't budging. No prorated amount, no refund whatsoever. I was shocked at how little they cared. So I contacted my credit card company and disputed it. They gave me my money back right away. At least good credit card companies understand when something is a scam.
Brian J.Jun 12, 2025
I wanted to share feedback on an article and couldn't believe they wanted my complete personal information just to leave a comment about it.
Marcus L.Jun 8, 2025
This outlet produces nothing but fabricated stories. Lumps itself in with other outlets known for spreading misinformation. Absolutely not worth spending time on.
Diane F.Mar 3, 2025
They routinely minimize important stories and provide only shallow reporting. The daily headlines emphasize celebrity gossip and fluff pieces instead of substantive journalism.
Jennifer K.Oct 22, 2024
This organization brings on staff without doing proper background checks and has serious safety concerns as a result.
Paul H.Sep 30, 2024
This outlet pushes political propaganda and gives platform to editorials promoting harmful policies like cutting public education and raising retirement age. These ideas would seriously damage the country.
USA TODAY Review FAQ
Why does USA TODAY have such a low rating on RetailCoupons.com?
The rating reflects shopper feedback centered on subscription management and billing practices. The overwhelming majority of reviews report problems with cancellation processes, unexpected renewal charges, and fine print terms that were not immediately clear when signing up.
What is the most common complaint about USA TODAY subscriptions?
Reviewers most frequently report difficulty canceling subscriptions and being charged renewal fees they did not authorize or expect. Several shoppers mention promotional offers (such as $1 subscriptions) that led to substantial annual charges after the promotional period ended.
Do shoppers recommend USA TODAY?
Based on available reviews, no. Reviewers consistently advise against subscribing, citing both the subscription experience and their views on the news content's credibility and bias.
Have shoppers reported issues with customer service?
Yes. Multiple reviewers describe poor customer service experiences, including interactions with overseas staff who reportedly lacked account information and requested passwords, and an inability to resolve billing issues quickly or satisfactorily.
How can I share my experience with USA TODAY on RetailCoupons.com?
RetailCoupons.com welcomes reviews from anyone who has subscribed to or used USA TODAY's services. Your honest feedback about billing, content, customer service, and overall experience helps other shoppers make informed decisions.