USA TODAY is a national news publication offering digital subscriptions to national and local news coverage. This page aggregates shopper ratings and reviews of the USA TODAY website and subscription service, helping readers understand customer experiences with content access, billing, and customer support.
USA TODAY Reviews
1.0
22 reviews
What Shoppers Say About USA TODAY
Created with AI, based on recent reviews
USA TODAY is rated 1.0 out of 5 by 22 shoppers, with the vast majority expressing strong dissatisfaction. Reviewers report significant frustration with subscription practices, citing difficulties canceling unwanted subscriptions, unexpected charges after promotional periods, and unclear billing terms buried in fine print. Customer service interactions are described as unhelpful, with some customers directed to overseas staff who allegedly lack account records yet request sensitive information like passwords.
Beyond subscription issues, shoppers criticize the editorial content itself, claiming articles reflect bias rather than objective reporting and that paywalled content duplicates information available free elsewhere. Several reviewers question the publication's credibility and relevance, arguing that the paid model is not justified by the value provided.
Customer Reviews (22)
Sorted by: Most recentUSA TODAY Review FAQ
Why does USA TODAY have such a low rating on RetailCoupons.com?
The rating reflects shopper feedback centered on subscription management and billing practices. The overwhelming majority of reviews report problems with cancellation processes, unexpected renewal charges, and fine print terms that were not immediately clear when signing up.
What is the most common complaint about USA TODAY subscriptions?
Reviewers most frequently report difficulty canceling subscriptions and being charged renewal fees they did not authorize or expect. Several shoppers mention promotional offers (such as $1 subscriptions) that led to substantial annual charges after the promotional period ended.
Do shoppers recommend USA TODAY?
Based on available reviews, no. Reviewers consistently advise against subscribing, citing both the subscription experience and their views on the news content's credibility and bias.
Have shoppers reported issues with customer service?
Yes. Multiple reviewers describe poor customer service experiences, including interactions with overseas staff who reportedly lacked account information and requested passwords, and an inability to resolve billing issues quickly or satisfactorily.
How can I share my experience with USA TODAY on RetailCoupons.com?
RetailCoupons.com welcomes reviews from anyone who has subscribed to or used USA TODAY's services. Your honest feedback about billing, content, customer service, and overall experience helps other shoppers make informed decisions.