USA TODAY Reviews

The billing system here is absurdly complicated and impossible to navigate. It's like they designed it to confuse people on purpose. Takes forever just to process a cancellation. They refuse to send simple email statements with documents. The local paper they own is just recycled news from the bigger regional publication, and the site is badly managed. Their editor published a piece supporting sprawl so I ended up canceling. It's irresponsible journalism. They seem unwilling or too cheap to do real investigative work, just endless fluff. The whole thing feels intentional to kill real reporting. Then they act shocked their business is failing. It's like organized religion losing followers because it stopped being useful. These people are arrogant and delusional.

The slant in their coverage is incredibly obvious and one-sided. I'm done wasting my time going through their material ever again.

My two local papers are owned by this company and I subscribed online to both. My wife has her own account so I tried to cancel mine. The website wasn't working so customer service told me I had to call. The representative kept pushing for my wife's account info instead of just canceling my subscriptions. I had to mention reporting to the state attorney general's office multiple times. After asking five times to cancel, she finally agreed and promised confirmation emails. I never got them and I doubt I ever will. I won't touch papers owned by this business.

You can count on finding this paper wherever you travel internationally. Besides the Wall Street Journal for business coverage, it's often the only English language paper offering national perspective. That said they waste this valuable platform. They're heavily biased and it keeps getting worse. Before an election it becomes crystal clear how slanted they are. I recently read a piece where a politician was convicted in the court of public opinion without actual legal proceedings. That's pure editorial disguised as reporting. I'm genuinely let down.

I'm worn out by their constant negativity and one-sided coverage. Where's the balanced reporting and factual journalism?

This outlet has turned into propaganda like Soviet media. When did we start running hit jobs on regular Americans? That's communist style tactics. Shameful. They need to restore balance and keep men out of women's spaces. Calling out their sexism and bias.

This company owns my local paper and I've been a subscriber for over a year. The delivery has been consistently unreliable. When I reach out to their support team nothing gets solved and they won't offer credits. I want to support print journalism but their service is awful. They take your money without providing actual value or customer care. This company operates unethically. I would file complaints if needed. They won't listen to concerns and the whole setup is dishonest. Choose another paper.

Started a subscription to the local paper in early July for twice-weekly delivery. It's been a month now and I've only received a couple of issues, with zero Sunday editions showing up. Every single week I've called customer service to complain. The problem is all their representatives are overseas and nobody will connect me to a supervisor based in the US. This is absolutely terrible. I'd rate it lower if I could.

Calling this a news site is ridiculous. You can only read the opening lines of anything without paying. That's completely absurd.

Why won't they let people use ad blockers? Charging five dollars per month just to remove ads is outrageous. A one-time fee of three bucks would be fair. I'm completely unhappy with this site and can't in good conscience tell anyone to use it.