U.S. Cellular Reviews

I'd been with US Cellular for over 25 years. As service quality declined and employees became increasingly disrespectful, I decided it was time to leave. I never missed a single payment in my 25 years as a customer. Since canceling, I keep getting additional bills from them, and the amounts keep getting bigger with each one. My suggestion is to choose a carrier that respects you as a customer. US Cellular simply isn't it.

Following the US Cellular and T-Mobile merger, unwanted telemarketing calls have been nonstop. They apparently shared our phone numbers with telemarketers to make some extra cash. The greed is really out of control these days.

Our US Cellular Internet service is constantly failing. At one point a technician suggested a second tower might solve the problem, but nothing improved. Breaking our contract early would run us $600. We can't stream live television because it keeps buffering. We can't even make calls from inside our house. The only way to call someone is to go outside. The customer service here is absolutely the worst I've ever experienced. Nothing ever seems to get fixed. This is actually the first time I've ever felt compelled to write a complaint about any company.

Hands down the worst cell service I've had. I've been with these people for 2 years and my bill changes constantly. Every time I call them they claim they're adding discounts and fixing the problem, but then the next bill arrives and it's at least $80 higher than before. They make promises about getting you the best deal possible while charging me over $200 monthly for two lines. I've been double-billed two months straight. When I complained, they basically made light of it and said the overcharge would come off next month, that they can't issue refunds. But the next bill came in and I had to pay both that bill and the overage from before. These people are straight-up scammers.

I really didn't want to give one star, but the review system required it. A store rep misled me from the start, then they refused to give me the code needed to transfer my number to another company. It was like they were holding my number hostage because of incorrect charges. Without doubt, this is the worst phone company I've dealt with. They tell you something completely different when you first sign up versus what shows on your actual bill, which is outrageous. I've never spent $170 on a single month of service. I faced an impossible choice between paying for service I didn't agree to or losing a phone number I'd used for 15 years.

I didn't want to rate this with just one star, but I needed to leave feedback. An in-store employee gave me misleading information, and when I asked for my port code to switch carriers, they basically refused. It felt like they were holding my number hostage over a billing error. This is hands down the worst cell service company I've ever encountered. They promise one thing when you sign up, then your first bill shows something completely different and shocking. I've never had to pay $170 for a single month of service in my life. I was stuck choosing between paying a questionable bill or getting a fresh number with another carrier.

I ended my internet subscription after the service became totally unreliable over the last couple months. I contacted support multiple times with specific dates and times documenting what was happening. Things only got worse from there. Over just a few evenings, from around 4:30 at night until after 8, the connection would freeze and stall out seven separate times, each interruption lasting five to eight minutes. I got fed up with all the interruptions and cancelled. Their internet service is absolutely dreadful, not a worthwhile investment.

I'm located in the area around the US Cellular location in Marion, North Carolina and I think the service is excellent with pricing that makes sense. The store stays busy with people paying their bills, but every penny of it is justified to have a reliable phone plan with US Cellular. I'm happy with my service overall and the staff treats me well whenever I pay my bill in person at the local store. When I'm using my phone, I don't have any concerns, and I just got a new device with an updated plan. The store location gets good marks from me and I'd suggest others like me consider it. Going in to pay is actually better since the employees are genuinely friendly. I enjoy every visit, though I do wish the physical space was easier to access since I have mobility limitations, but the service quality is solid. I've maybe missed service once or twice, and both times they fixed it right away. The location in Marion is clean, well-maintained, and the people there are considerate. I don't mind stopping by.

I'd rate their internet service negative stars if the system allowed it. I have their home internet and I'm really not happy with my experience. You get a set amount of data monthly and then the system slows everything down, which I get, but they market it as unlimited. My connection stopped working on February 26th. My data doesn't refresh until March 2nd. On top of throttling, the service just quit entirely. They have a better modem available, but not in my area. I'm locked into horrible service for another year and a half. This is a nightmare. I'm warning everyone else: unless you want to end up like me, don't go with them. Look at what other reviews say too. I don't think US Cellular even reads this feedback, but the message is pretty clear.

Terrible customer service and absolutely no appreciation for loyal customers. I stuck with them for 10 years until my old flip phone finally quit working. When I wanted another flip phone, they wanted way too much money. I switched to Consumer Cellular instead and got myself two lines with unlimited texting plus plenty of data for significantly less than what I was paying US Cellular for just one line. The customer service is excellent too. Four years in and no regrets. I honestly wish I'd made the switch earlier.