Discount Natural Foods operates an online store selling natural food products, supplements, and health items through vitaglo.com. This page aggregates customer ratings and reviews to help shoppers understand their experiences with the company's service, product quality, and customer support.
Discount Natural Foods Reviews
1.3
15 reviews
What Shoppers Say About Discount Natural Foods
Created with AI, based on recent reviews
Discount Natural Foods has received overwhelmingly negative feedback from shoppers, with 1.3 out of 5 by 15 reviewers. The primary complaints center on severe customer service failures, including unresponsive support staff, rude or dismissive behavior from management, lack of order updates or communication, and refusal to address problems like expired products or incorrect shipments. Shoppers report long delays without shipping information, unanswered emails and calls, and instances of staff hanging up on customers or refusing refunds for damaged or expired items.
The rare positive ratings (7 percent) stand in stark contrast to the dominant pattern of one-star reviews. Common issues include order fulfillment problems such as receiving wrong quantities or flavors, items arriving with damage, and expired products being shipped. Shoppers consistently describe the company as poorly managed with inadequate inventory tracking and no meaningful resolution process for complaints.
Customer Reviews (15)
Sorted by: Most recentJennifer K.Jun 25, 2018
Awful experience with their customer service team. They never sent my product and wouldn't respond to my emails. When I finally reached them by phone, they were short and rude.
Tyler M.Dec 19, 2016
Skip this company. They take your money fast but don't follow through. In my case, they never shipped my item. After several weeks I emailed and they said they couldn't get that product. So they're selling things they don't even have in stock. Since they won't refund on their own, I had to open a dispute through PayPal.
Sarah M.Sep 2, 2016
Placed an order and only got part of what I paid for. Called customer service multiple times but they just kept saying they were looking into it. After several months, still no delivery of the missing items and no real help from them. Won't be shopping here again. What good are cheap prices if you don't actually receive what you paid for?
Robert H.May 12, 2016
Bought six boxes of stevia and monk fruit packets. Got them for at least seven dollars cheaper per box than anywhere else I checked. The shipping was super fast and everything went smoothly. Will definitely be ordering from them again. Thanks for the great deals, selection, and service.
Kevin J.Sep 1, 2010
I'm frustrated I didn't look at the reviews first before ordering. My brother has had good luck with them for years so I figured I would too. Wrong move on my part. Nearly three weeks have passed since I ordered and my card was charged two weeks ago. Their customer service is really bad. I sent two emails asking what's going on and called as well. They were nasty and just said they're working on it. When I pressed them on the timeline, they had no real answer. Since it was food, I asked what would happen if it arrived melted or damaged and they said that's not their problem and I should take it up with UPS. Then they hung up before I could ask anything else.
Discount Natural Foods Review FAQ
How is the overall rating calculated?
The 1.3 rating represents an average of all customer reviews on RetailCoupons.com. Each review is weighted equally, whether one star or five stars. The current rating is based on 15 total reviews.
What do most shoppers complain about?
The dominant complaints involve customer service and communication failures. Shoppers report receiving no shipping updates or tracking information, unresponsive email and phone support, staff described as rude or dismissive, and refusal to address issues like expired products, incorrect shipments, or damaged items.
Are there specific product quality issues mentioned?
Yes. Reviewers report receiving expired items (up to 1-2 years past expiration), wrong quantities of products, incorrect product varieties or flavors, and items arriving damaged. Shoppers also describe long shipping delays without any updates from the company.
Do customers recommend this store?
Based on the review data, the overwhelming majority of shoppers do not recommend Discount Natural Foods. Many explicitly warn others to stay away. Only a very small percentage of reviews are positive.
How can I write a review for Discount Natural Foods?
If you have purchased from Discount Natural Foods (vitaglo.com), you can share your experience on RetailCoupons.com. Your honest review helps other shoppers make informed decisions and provides feedback to the business about their service.