Vivienne Westwood Reviews

Spent £120 on a necklace for my daughter's 18th birthday. It arrived packed loosely in a pouch inside a box with the chain all twisted up, and the whole thing just looks cheap. I've seen much nicer pieces from other brands that cost half as much and actually look quality when they arrive.

Bought a Mini Bas Relief Pearl Choker for my daughter's 18th birthday gift. It arrived broken and dangerous, with a clasp that wouldn't work properly and a sharp wire sticking out that actually cut her. She never even wore it. For a luxury brand this is a major quality control issue. They only offered a refund, which meant I had to ship it back, reorder it separately, and pay for extra shipping. I lost time and money over something that was completely their fault. The design is beautiful but you're paying premium prices without getting premium quality or customer support. I've lost faith in this brand and won't be shopping there again.

Can't recommend these pieces. Got an engraved ring and it's completely different from what the website shows. The engravings look so faint you can barely see them, almost like there's nothing there at all. Way too expensive for what you actually get, and the craftsmanship isn't worth it. Won't be ordering again.

Got a special Vivienne Westwood jewelry gift set from friends and was really excited since I love the brand. The hair clips just weren't my style though, so I reached out about swapping them for something else at the same price point. I know I was past the normal return window because I was traveling for my birthday, but I had my receipt, the product was untouched in its original packaging, and I explained my situation honestly. They completely shut me down, saying it was outside the return period and wouldn't budge. I offered to exchange for matching earrings instead of returning it, but the customer service reps wouldn't work with me at all on a simple swap. They kept citing policy instead of actually helping. Feels pretty hypocritical given all the talk about sustainability and waste reduction. Now I'm stuck with jewelry I can't wear and a company that apparently doesn't care about real customer relationships.

Ordered the Petite Orb Earrings as a birthday surprise for my partner. The website pictures looked really nice, but what arrived was disappointing. Yes, they're small at 2 centimeters, but the quality is just not there. The color also doesn't match what's shown online at all. And here's the kicker, they won't let you return anything unless the package hasn't been opened. What's that about? The name Petite is honestly the only good thing about these. Total waste of money and I'm really let down.

Got my daughter the Lorelie stud earrings for Christmas. They kept falling out, even dropped out while she was sleeping. The backing doesn't grip the post tight enough at all. I emailed about it and they asked me to send them a video of the earring actually falling out of her ear. How am I supposed to do that when I can't predict when it's going to happen? Since I couldn't produce a video, they basically said there's nothing they can do. Really poor way to handle customer concerns.

Bought the Orb drop earrings for £100 and they're absolute garbage. Nothing like the pictures online. The website makes them look delicate with tiny sparkling crystals, but you get these chunky, heavy things with awful big glass pieces. You'd get better quality at a regular department store. For a hundred pounds that's a complete rip off. Their customer service won't even respond to emails. You'd think a company with this reputation would do better. They won't let you return them after opening due to hygiene rules, but that's clearly because they know nobody would keep them if they could. Honestly, you'd probably be better off with a knockoff because you'd get the same thing anyway and spend way less money. Save yourself the disappointment and your cash.

Ordered again without any problems. The earrings look beautiful and my granddaughter will be thrilled. Thanks so much for the great service.

This is our second time ordering and everything went smoothly. The earrings turned out gorgeous and my granddaughter is going to love them. Really appreciate the service, thank you.

Got a ring that didn't fit right and was loose, so I sent it back asking for a refund. Even though the site says you have 30 days to return items, they refused to give my money back. The support team was awful about it, just dodging the issue instead of dealing with it. Do yourself a favor and avoid shopping here.