Vons Reviews

The new location in Santa Monica has a major design flaw. This store is in a busy urban area where lots of customers walk to the store, but their paper grocery bags have no handles. It's impossible to carry your groceries on foot. This seems like a lazy cost-cutting measure that makes shopping here inconvenient.

Vons keeps charging more than their advertised prices and refusing to honor sale tags even after being taken to court for this exact behavior. Their app is broken and won't actually apply the digital coupons you take time to load. They also don't apply their own in-store promotions like the mix and match deals.

The online ordering system for in-store pickup is a disaster. Prices shift between when you add items to your cart and when you check out. Discounts get applied randomly or not at all. Most sale items are out of stock once you're ready to pick up, and you only find out then. The website doesn't show real stock information. The online support team is basically useless. All you get are copy-paste responses, and they ask for tons of documentation before they'll even consider helping. Nothing actually gets resolved.

Vons is okay overall. You get what you get depending on who's working. Sometimes you'll run into really thoughtful staff members, other times people act pretty unfriendly. The main thing holding it back is that prices run a bit high.

I don't usually post negative reviews, but I had to speak up about my last shopping trip. The produce looked like it had been sitting there forever, with lots of fruits and veggies well past their prime. Half the shelves in several aisles were empty too. To make matters worse, the employees didn't seem like they cared. When I asked where something was, I got a shrug and a vague 'not sure.' The checkout was dragging even though there weren't many people. With some basic attention to keeping produce fresh, stocking shelves, and actually helping customers, this place could really be somewhere worth shopping.

Would give negative stars if I could. Hands down, the worst grocery shopping experience I've ever had at this location on College. The customer service is terrible across the board, including at their Starbucks counter. Most staff seem undertrained and some are downright rude. Prices are way higher than competitors nearby. The checkout process moves at a snail's pace, and it's shocking they still don't have self-checkout like every other store. This place feels stuck in the 1950s but with modern-day attitude problems.

Visited this location in Mission Hills on a recent afternoon. I asked a cashier about the restroom while checking out, and she mentioned it's by the produce section but mumbled the access code. I wasn't totally focused and asked if she could write it down, but she just kept repeating the code instead. She also said she didn't have anything to write with. This employee, who appeared to be in a manager position based on her plain clothes, wasn't being very helpful. Finally another worker showed up and she had them unlock the restroom door. If managers are going to share important information like bathroom codes, they should have a pen ready. Her repeated code-saying instead of just helping felt rude and dismissive.

I left a one-star review two weeks ago about the broken deli oven. As of today, it's still not fixed even though it broke back in December. I got an automated response saying they'd handle it right away, but clearly nothing happened. Management here seems completely detached from customer needs and can't even manage basic maintenance. This shows a real lack of responsibility and care.

I want to give a shout-out to one of the staff members who went above and beyond for me today. I had an issue with a delivery and needed help reaching my driver, and he stepped up immediately. Not only did he connect me with the driver, but he also helped me find alternatives for items that were out of stock. Having worked in customer service myself for years, I can tell you his level of care was genuinely exceptional and made a real difference.

I've had to turn to grocery delivery because of a medical condition. The extra cost with delivery fees and tips adds up to about ten dollars more, but it seemed necessary. Unfortunately, the produce quality has been really discouraging. The vegetables, especially carrots, show up oversized, caked in dirt, overripe, and honestly look like farm animal feed. I eat a big plate of vegetables every night, and their deliveries have forced me to switch to frozen options just to have something edible. I was actually upset enough to cry over the last delivery. This needs to change. Stop sending old vegetables to customers.